BCG’s Kong Ming Teck weighed in on the topic by sharing what we do as a consulting firm, when it comes to helping businesses, which have to undertake this difficult task. “(We) help the company design the process leading up to the notification,” he said. Noting that not everyone involved in this complex operation might know how to best handle the situation, he added that “we have to make sure they (referring to the managers) are skilled enough to have difficult conversations in an appropriate way and to be ready for what to expect”.
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The Business Times