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WIRED

AI Agents: Tools or Teammates?

In WIRED, BCG’s Julie Bedard explores the uncertainty that many managers feel about the rise of AI agents in the workplace. Because the abilities or weaknesses of AI agents don’t necessarily fit into the same categories as those for human employees, people don’t know whether to think of them as tools or as colleagues. “Companies are just beginning to wrap their heads around what guardrails” are even applicable, Bedard adds.