CNBC International
In an interview with CNBC International, BCG’s Nick South explains how chatbots like ChatGPT have boosted optimism towards artificial intelligence (AI). According to a BCG survey, while frontline workers are feeling more optimistic about AI than just five years ago, 86% believe upskilling is required to learn how to use it effectively. As AI’s impact expands across industries, South says it is increasingly important for individuals to experiment and familiarize themselves with the technology, and for organizations to provide training opportunities for their workforces.