Managing Director & Senior Partner
Related Expertise: Innovation Strategy and Delivery, Data and Analytics
This article is a chapter from the BCG report, The Most Innovative Companies 2019: The Rise of AI, Platforms, and Ecosystems.
Users of Google’s email software recently discovered that Gmail was offering to finish their sentences for them. This new Smart Compose feature relies on Google’s expertise in artificial intelligence (AI) and machine learning (ML), along with billions of training examples and the company’s cloud-based Tensor Processing technology, to intuit what Gmail users want to say—often faster than the users can complete their own thoughts.
In a world where computers can compose notes to your friends, it’s hardly surprising that the theme of BCG’s 13th annual global innovation survey and report is the rising importance of AI and of platforms that support innovation. This is not an out-of-the-blue development. Our last few reports have highlighted the crucial role of science and technology in innovation, the impact of digital technologies on both digital natives and more traditional industries, and strong innovators’ increasing use of various internal and external vehicles to uncover new ideas. This year’s survey shows that AI use is rapidly expanding and that many companies are relying more on platforms and their cousin, ecosystems, to support their innovations efforts.
The companies on BCG’s most innovative list for 2019—especially those in the top ten—extensively use AI and platforms. (See Exhibit 1.) Alphabet/Google, which unseats Apple at number one after a 13-year reign, is an “AI first” company, according to its CEO. It has long embraced both platforms (think Android) and ecosystems (consider how Alphabet has worked with others to develop Waymo, its autonomous driving venture). Next in line is Amazon, which, besides using AI in its retail business, has pioneered voice recognition technology (Alexa) and platform-based services (Amazon Web Services). Apple, at number three, helped pioneer voice recognition software (Siri) and provided a premier virtual workplace for app developers with its iOS platform. Fourth-place Microsoft has also evolved from a software company into a provider of AI and platform-based services.
All of the ten highest-ranking companies—and many in the top 50—use AI, platforms, and ecosystems to enable themselves and others to pursue new products, services, and ways of working. For example, McDonald’s (number 21) uses an AI algorithm to serve digital menus that continuously change in response to such factors as time of day, day of the week, restaurant traffic, and weather. Philips (number 29) launched an AI platform in 2018 that helps “scientists, software developers, clinicians and health care providers access advanced analytic capabilities to curate and analyze health care data and offers them tools and technologies to build, maintain, deploy and scale AI-based solutions.” BASF (number 12) is collaborating with AI software developer Citrine to build models that identify new materials for capturing carbon dioxide and other greenhouse gases.
Most companies are at least exploring the use of AI, and strong innovators are seeing positive results. Nine out of ten respondents in our current survey say that their companies are investing in AI, and more than 30% expect AI to have the greatest impact of any innovation area on their industry over the next three to five years. (See Exhibit 2.) Four in ten self-described strong innovators report receiving more than 15% of their sales from AI-enabled products, compared with less than one in ten weak innovators. In a companion article, we take an in-depth look at the widening gap in where and how AI is affecting innovation. (See the companion article “AI Powers a New Innovation Machine.”)
Platforms and ecosystems serve multiple functions, including facilitating (and sometimes profiting from) the innovation of others, expanding reach and collaboration, and enabling new multiparty solutions and offerings. Again, strong innovators are more likely than weak ones to expect a significant impact within three to five years and to be actively targeting these areas. (See Exhibit 3.) Strong innovators also show other signs of being focused on external innovation. For example 75% report using incubators, 81% leverage academic partnerships, and 83% partner with other companies. Weak innovators lag consistently in all of these areas.
Platforms are technologies that provide a foundation for developing other business offerings. Numerous industrial goods companies, including Siemens (number 16) and Boeing (number 11), have built substantial platform businesses in predictive maintenance to complement their traditional engineering and manufacturing endeavors. Amazon, Microsoft, and IBM, among others, offer a range of software and services from their cloud platforms.
Ecosystems go a step further and leverage a range of partners that pull together the underlying technologies, applications, software platforms, and services needed to produce an integrated solution. (See “The Emerging Art of Ecosystem Management,” BCG article, January 2019.) The two main mobile operating systems—Google’s Android and Apple’s iOS—have grown into complex ecosystems of telcos, device manufacturers, service providers, and app developers, among others. Rapidly changing technologies and growing customer demand for a highly customized user experience further amplify the need for partnerships.
The opportunity to innovate entirely new revenue streams, business models, and sources of continuing advantage is particularly strong for B2B businesses, thanks to the masses of data that devices connected to the Internet of Things (IoT) generate. Data ecosystems will play a critical role in defining the future of competition in many B2B industries. (See “How IoT Data Ecosystems Will Transform B2B Competition,” BCG article, July 2018.)
The challenge is to set up and manage these ecosystems effectively and use them strategically to maximize value and gain a competitive edge. (For a look at how leading companies are building their own collaborative networks or joining existing ones to drive advantage, see the companion article “How Collaborative Platforms and Ecosystems Are Changing Innovation.”)
A final observation—one that we have written about before—bears repeating, especially with regard to the four companies in this year’s top ten list that were also in the top ten back in 2005. These companies are serial reinventors. Google constantly revises its algorithms and offerings. Amazon continuously invents new categories, services, models, and ways of engaging its customers. Microsoft has successfully transitioned from its longtime reliance on the Wintel partnership in PCs to become a cloud-based tech company. And IBM has reinvented itself multiple times, from mainframes to PCs to services to the cloud, AI, and platforms and ecosystems.
The tools and technologies of innovation evolve. The basic orientation toward change—never being satisfied and always being willing to reinvent oneself—remains part of some companies’ lifeblood.