Accelerating the Business Value of Technology in Financial Services

Boston Consulting Group

Financial institutions are facing unprecedented headwinds – from post-pandemic impacts, to inflation, skills shortages, and industry competition. Further, the pre-pandemic threats and opportunities that initiated transformation efforts – increased consumer expectations, digital disruption, regulatory scrutiny and pressure on revenue and cost performance – have only accelerated. As a result, transformation efforts need to deliver greater business value, faster.

To pursue their transformation ambitions, financial institutions have turned to technology, data, and AI solutions. These solutions can reduce business costs over the long term. They can also enhance employee and customer satisfaction and drive revenue growth. Modern technology platforms also offer financial institutions the ability to deliver on compliance requirements, while creating significant value.

BCG and Salesforce have collaborated to explore how modern technology platforms can help the financial services industry unlock significant value, accelerate transformation outcomes, and deliver greater experiences for customers.