The Loud Ping for Debt Collections.jpg

The Loud Ping for Debt Collections

Shaveen Garg Arjun Mitra

Call centers — such as operations that collect debts — are increasingly finding the deck stacked against them, as the pandemic had a two-pronged impact on collections, both amplifying the debt problem and accelerating digital adoption by consumers. The need for organizations to re-think their collections strategy is now higher than ever.