Signal Iduna teamed up with BCG, BCG X, and Google Cloud to rethink how the organization operates and unlock the potential of Generative AI. Together, they launched Co SI, a GenAI-powered service assistant that enhances frontline productivity, streamlines onboarding, and improves both the employee and customer experience, setting a new benchmark for digital transformation in insurance.
As a result, the transformation delivered:
€150m
in gross profit uplift
5pp
of incremental gross margin improvement
2%-3%
net sales growth
BCG X—the tech build and design unit of BCG—disrupts the present and creates the future by building bold new tech products, services, and businesses.
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