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Jeanne Kwong Bickford is a core member of the Financial Institutions and People & Organization practices at Boston Consulting Group. 

Since joining BCG in 2001, Jeanne has advised clients on a range of issues, concentrating on large scale strategic change and transformation programs, including operating model and organization redesign, complex regulatory remediation, and turnarounds. 

Jeanne is a member of BCG's Financial Institutions North American management team, with specific expertise in non-financial risk management, including compliance. Jeanne's functional specialty is in change management. She co-founded BCG's Change Enablement Center, focusing on rigorous portfolio and program management for large scale transformation and change efforts, and regularly partners with the Project Management Institute and the Brightline Initiative on the topic of bridging the gap between strategy design and strategy delivery. 

Among her management responsibilities, Jeanne currently serves as the Managing Partner of New York, one of the largest BCG offices in the world. Prior to her office leadership role, she founded and led BCG’s Asian Diversity Network, whose mission is to support staff of East and South Asian descent to be successful at all levels of the organization, and was a member of BCG’s North American Diversity & Inclusion Council. 

Prior to joining the firm, Jeanne was a senior analyst at Cornerstone Research, an economic and financial consulting firm specializing in business litigation. She worked extensively in the financial institutions and antitrust practices. During her time there, she was involved in a precedent-setting court trial concerning the savings and loan industry bailout.

Areas of Expertise

  • Co-founded BCG’s Change Enablement Center
  • Organization design
  • Transformation
  • Risk and compliance
  • Enablement
  • Stakeholder management
  • Customer relationship management
  • Consumer insight
  • Branch excellence in retail banking

Education

  • MBA, Arjay Miller Scholar, Stanford University Graduate School of Business
  • BA, magna cum laude, economics, Harvard University

Honors and Awards

  • National Board of Directors and Board Finance Committee—Girl Scouts of the USA
专家
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