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Ernesto Pagano is a core member of the Technology, Media & Telecommunication practice at Boston Consulting Group, and leads the firm’s media work globally. Since joining BCG in 2009, Ernesto has advised clients on growth strategy, innovation, operating model transformation, and organizational design. Ernesto has deep experience in media (with a focus on gaming, video, publishing, sports, and entertainment), information services, and education/upskilling. In 2015, Ernesto was a BCG Ambassador in the Middle East helping grow the local media and public sector business.

Prior to joining BCG, Ernesto was an investment banker with Merrill Lynch in London and Hong Kong, as part of the mergers and acquisitions team. He also co-founded a startup to connect and match students interested in studying abroad with universities.

AREAS OF EXPERTISE

EDUCATION

  • MBA, Harvard Business School
  • MSc, Bocconi University
  • BBA, Bocconi University

Publications and Videos

Widening the Lens on Customer Experience

Many businesses excel when selling products in a traditional B2C context. But what about services? What about B2B? Helen Wilson of Ipsos and BCG’s Ernesto Pagano examine the wide world of customer experience in a new light, considering, for example, the roles played by ESG and social impact.

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Higher Ed Must Go All In on Digital

By investing in the cloud, data, and analytics, institutions can improve student success, operational efficiency, and innovation in research and learning.
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Call for a New Era of Higher Ed–Employer Collaboration

A growing global skills mismatch offers tremendous opportunities for institutions and businesses to step up, upskilling and reskilling today’s workforce.
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Lessons from Fulbright on Developing the University of the Future

A new liberal arts institution in Vietnam found that including students and faculty in the school’s development was a major driver of success.
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How Software Companies Can Get More Bang for Their R&D Buck

By shining a light into the black box of R&D spending, companies can spur innovation.
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Five Trends to Watch in Higher Education

US universities and colleges face a host of challenges. But a number of large and small experiments across the nation point the way forward.
Ernesto Pagano