Jean Lee
Partner & Associate Director
Seattle
Jean Lee is a member of the senior leadership team for The Boston Consulting Group’s Center for Customer Insight, and a core member of the firm’s travel and tourism sector. She is also a member of the Marketing, Sales & Pricing practice.
Since joining BCG in 2006, Jean has led several projects focused on consumer insight across industries, as well as travel and tourism across functions. Within consumer insight, she has helped clients develop Demand Centric Gowth (DCG) strategies and market-entry strategies. She has advised on consumer insight topics for travel and tourism, apparel and retail, financial services, industrial goods, and health care. Jean has also worked with a number of social impact organizations.
Jean also has deep expertise across topics within travel and tourism, especially within airlines. She has executed a large number of projects globally spanning operational improvement, strategic planning, brand loyalty, organizational culture, and product strategy.
While she was earning her MBA at Wharton, Jean worked as a marketing and strategy intern at Wetpaint, an online media and entertainment startup. Prior to joining BCG, she worked in executive development for a global manufacturing company in China and founded a Chinese language program for adopted children.
Although the numbers of new cases in different countries—and in different states within the US—vary widely, consumers show striking similarity in their views of the pandemic and their plans for future activities.
China has been managing the coronavirus much longer than the rest of the world. What do its consumers’ plans and behaviors reveal about the post-pandemic future?
As companies assess what life after COVID-19 will look like, they need to distinguish new consumer habits that have staying power from short-term expedients.
COVID-19 has hit the travel and tourism industry hard, but consumers’ pent-up desire for leisure travel is powerful and promises better days ahead.
消費者の心理や行動は、新型コロナウイルスにより大きく影響を受けています。そして、アナログな交流が制限されるなか、デジタルは必需品の購入や他者とのつながりを可能にし、世界はさらなるデジタル化へと進みつつあります。この論考では、日本、オーストラリア、インドの消費者心理と支出への影響、そしてデジタルへのシフトについて掘り下げます。
BCG’s AI platform for decision support and scenario planning permits deep-dive analyses of the specific consumer categories affected by the coronavirus.
Australia, Japan, and India entered lockdown at different times and under very different circumstances. Here’s how consumers in these countries—and elsewhere—assess their prospects.
Consumers are unreliable predictors of their own future behavior—but a strong analytical framework can help distinguish lasting habits from temporary inclinations.
A look back at BCG’s November 2019 consumer sentiment survey in light of post-coronavirus-era behavior reveals areas of continuity as well as some unexpected contrasts.
As the pace of infection slows and countries begin making plans to reopen their economies, consumers are adjusting to a new, interim normal.
