Sukand Ramachandran
Managing Director & Senior Partner
London
Sukand Ramachandran is a member of Boston Consulting Group’s Financial Institutions and Technology Advantage practices. He advises clients across industries on digital and technology-enabled transformations. He leads BCG’s corporate banking work in Europe, its trade finance work globally, and the firm’s work in technology and digital in wholesale banking as well.
Since joining BCG in 2006, Sukand has focused on helping banks worldwide transform how they engage with customers and harness technology, business processes, and organization design to transform their operations. He has deep experience in customer service transformations and in deploying intelligent automation technologies (artificial intelligence, robotics automation, etc.) to drive a step-change in how value is delivered within businesses and to customers.
Compared to a future of rising protectionism, fair trade would lead to gains of $2 trillion in global GDP annually, through 2025—and much faster economic recovery from COVID-19.
Leaders who have stabilized their contact center operations must now think about harnessing the positive changes unleashed by the crisis.
Read the article on LinkedIn.
Read the article of LinkedIn.
Adopting a best-of-breed approach improves flexibility in critical processes while unleashing more agile ways of working.
Not every application or data asset requires the same type or level of cybersecurity protection. BCG’s Cyber Doppler tool quantifies the likelihood of a cyberattack occurring as well as the impact of a successful attack.
Using a three-part approach, companies can redesign processes and choose the right tools to unlock the real value of digital technology in support functions.
Companies are encountering the “AI paradox”: it is deceptively easy to launch projects with AI but fiendishly hard to reach scale.
It’s time for banks to change their approach to service and service delivery, using a diverse mix of digital and human-enabled services tailored to customer needs.
