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How digital is changing the way support functions add value to businesses

Sukand Ramachandran is a member of Boston Consulting Group’ Financial Institutions practice and advises clients in the financial institutions sector and other industries on digital and technology-enabled transformations. He heads BCG’s corporate banking work in Europe, and its trade finance work globally. Sukand is the leads the firm’s work in technology and digital in wholesale banking as well. 

Since joining BCG in 2006, Sukand has focused on wholesale banks worldwide, helping them transform how they engage with customers, and harness technology, business processes, and organization design to transform their operations. He has deep experience in customer service transformations and in deploying intelligent automation technologies (artificial intelligence, robotics automation, etc.) to drive a step-change in how value is delivered within businesses and to customers.

Areas of Expertise

  • Leads BCG’s corporate banking segment
  • Leads BCG's global work in technology and operations in capital markets
  • Member of BCG's Lean Advantage expert network
  • Business strategy
  • Organization
  • Customer experience and Customer service
  • Business transformation
  • Operations
  • IT-enabled transformation
  • Lean
  • Sourcing

Honors and Awards

  • London Business School, Alumni Service Award, 2009

Education

  • MBA, distinction, London Business School
  • MA, first class honors, statistics, Indian Statistical Institute
  • BA, honors, finance and accounting, Indian Statistical Institute
Experts
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