Reimagining Customer Service with GenAI
As part of Deep Customer Engagement AI’s end-to-end customer transformation, our GenAI accelerators help clients revolutionize their customer service operations by reinventing and reshaping their people, processes, and technology. Our approach focuses on understanding root causes for servicing, launching digital actions to avoid human touchpoints, utilizing GenAI chatbots to optimize channels, and deploying generative self-service interactive voice-response (IVR) for call automation—all while enhancing agents’ capabilities.
Deep Customer Engagement AI’s eight GenAI accelerators—seamlessly integrated with your existing technology—generate financial impact by improving front-line productivity, conversion rates, and sales effectiveness. With proven success across telco, financial, and insurance sectors, our customized programs leverage a proprietary ecosystem to reduce total cost-to-serve by 70%, increase serve-to-sell by 20%, and activate 80% of contact center transformation roadmaps.
