Saurabh Tripathi is the Asia Pacific (APAC) regional leader of Boston Consulting Group’s Financial Institutions practice.
Over two decades at BCG, Saurabh has advised clients in South Asia, Europe, and Southeast Asia on digital transformation, growth, large-scale change, technology, and innovation. He has extensive experience working with different clients types across the private-sector, public-sector, multinational corporation, non-bank finance, industrial conglomerates, and technology companies.
Apart from numerous research reports on trends in banking, Saurabh frequently authors policy advocacy pieces in the media. He was adjudged as one of India’s 40 top young leaders by The Economic Times in 2014.
Consumers increasingly want all their needs met with a tap on their smartphone. They may vote with their feet if banks don’t deliver.
As the banking sector nears the point of inflection, there is a need to assess new paradigms which would define the success for the banking industry.
In an increasingly digital world, banks have taken various strides on digital transformation. While several banks in India have invested and reaped significant rewards by digitizing transactions, automating back-office operations and reimagining customer journeys, achieving excellence in digital sales still remains elusive.
Banks need to start acting like digital giants before digital giants act like banks.
Today's corporate banks operate in a challenging and turbulent environment. To thrive in this environment, corporate banks need to ride the digital wave and leverage the currency of big data with one of the most powerful tools of modern banking – advanced analytics. By crawling the vast trove of historic customer and transaction data with AI engines and Machine Learning algorithms, banks stand to strengthen the advisory role of the RMs, improve conversions and ultimately augment their fee income.
Public sector banks are the mainstay of the Indian Banking industry. They have dominant market presence and play an important role in fueling investment needed for the country's economic development. In the post-financial crisis period, PSBs faced multiple challenges. The Government launched a comprehensive reforms strategy for the financial ecosystem and Public Sector Banks. The 'EASE Reforms for Public Sector Banks- CLEAN & SMART Banking for Aspiring India' is the 1st ever Annual Report on the EASE Reforms Index- measuring the performance of Public Sector Banks on PSB Reforms EASE Agenda. It highlights the achievements of the PSBs and the strong progress they have made across the 6 themes of Reform- Customer Responsiveness, Responsible Banking, Credit Off-Take, UdyamiMitra for MSMEs, Deepening FInancial inclusion & Digitalisation and Developing Personnel for Brand PSBs. The Report is also an encapsulation of the 'State of the Banking Industry' and highlights the important developments in the banking industry which are contributing to continuous growth and progress of PSBs in India.
India’s 60 million micro, small and medium enterprises (MSMEs) make an enormous contribution both to India’s employment and its gross domestic product (GDP). However, India has yet to reach its potential, lagging 10 percentage points behind the US and 23 points behind China in GDP contribution.
The goal is not to unseat the tech giants or even to defend market share. It’s to acquire the tools and the mindset you need to pursue opportunities in the digital age.
The past decade has seen the Indian banking industry starting to undergo a transformation like it has never seen before. The rate of change in the industry continues to increase every passing year, with changes in the competitive landscape as well as the customer segments.
The Indian corporate banking industry is currently operating in a high pressure environment. The report lays down key challenges faced by organizations today and the seven emerging themes critical for winning in corporate banking in India.
The banking industry has not fully captured the power of the data that it has (their hidden treasure), but with the growth of advanced digital and data platforms in India, banks need to embrace a paradigm shift, which will help them turn their fortunes.
The role of digital in financial services is rapidly expanding. However, the financial services industry has not fully recognized the rising importance of digital among Indian consumer. Financial institutions need to leverage digital to completely transform the customer experience. They will need to transform themselves in three stages.
