A data-driven, action-oriented, and digitally supported approach will help airlines emerge stronger from the pandemic crisis.
Blockchain could both improve airline performance and usher in a new era of cooperation, collaboration, and alignment within the industry.
Big changes loom for air carriers, including the need for more personalized service and increased sustainability. Here’s how industry leaders should respond.
KLM is using state-of-the-art technology to solve one of the industry’s thorniest dilemmas: dealing with operational tradeoffs.
BCG’s Travel Recovery Insights Portal
Leaders in the travel ecosystem must decipher how quickly demand for air travel and hotel stays are returning. BCG’s travel portal gathers the information required to make well-informed decisions that support air travel employees, customers, and shareholders.
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COVID-19 and the New Leadership Agenda
The COVID-19 outbreak underscores the need to be resilient in the face of transformative global risk.
As cautious consumers resume traveling after COVID-19, hotel companies need to understand how the pandemic has altered their preferences and behaviors.
Even as they’re fighting for their lives, they must look to the future by developing scenarios, seizing opportunities, and preparing for a new normal.
Travel companies are rich in data and confront complexity daily—characteristics that play to AI’s strengths. But for AI to succeed, companies must do more than experiment.
Travel companies that fail to innovate will be reduced to commodity providers of hotel rooms and airplane seats.
Passenger spending continues to fall. To reverse the decline, airports, airlines, retailers, and brands need to break out of their silos and join forces in a customer-focused ecosystem.
