To navigate demand volatility, airline network teams must be more flexible and increasingly bionic, using digital tools to make schedule modifications nearly up until the day of travel.
A data-driven, action-oriented, and digitally supported approach will help airlines emerge stronger from the pandemic crisis.
Big changes loom for air carriers, including the need for more personalized service and increased sustainability. Here’s how industry leaders should respond.
KLM is using state-of-the-art technology to solve one of the industry’s thorniest dilemmas: dealing with operational tradeoffs.
BCG’s Travel Recovery Insights Portal
Leaders in the travel ecosystem must decipher how quickly demand for air travel and hotel stays are returning. BCG’s travel portal gathers the information required to make well-informed decisions that support air travel employees, customers, and shareholders.
Explore the dashboard
The late summer rise of the Delta variant in the US has reduced optimism, but participation in various activities has actually increased since May.
Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.
By applying lessons from such industries as retail and financial services, travel companies can capitalize when recovery comes.
As cautious consumers resume traveling after COVID-19, hotel companies need to understand how the pandemic has altered their preferences and behaviors.
Travel companies are rich in data and confront complexity daily—characteristics that play to AI’s strengths. But for AI to succeed, companies must do more than experiment.
Travel companies that fail to innovate will be reduced to commodity providers of hotel rooms and airplane seats.
Consumers are ready to hit the road and take to the skies. Organizations within and beyond the travel industry should be ready for the demand spike—but prepare for uncertainty, volatility, and new patterns to emerge.
The Business Impact of COVID-19
The COVID-19 outbreak underscores the need to be resilient in the face of transformative global risk.
