Rashi Agarwal leads Boston Consulting Group's work in digital support functions for the North America region. She has worked extensively with companies on strategy, operating model redesign, shared service setup and optimization, and large-scale back-office transformation initiatives. 

Rashi’s recent work has focused on digitizing companies’ operating models using robotics and artificial intelligence. She has worked with clients across sectors including automotive, biopharmaceuticals, consumer, financial institutions, health care, and insurance. 

Prior to joining BCG, Rashi worked at American Express in finance and business transformation in various capacities and positions. She also spent time as a data engineer and software developer at Tech Mahindra before working at American Express.

AREAS OF EXPERTISE

  • Organizational restructuring
  • Digital operational model design and transformation
  • Support function optimization
  • Shared services - setup and optimization
  • Cost transformation
  • Operational strategy

EDUCATION

  • MBA, India Institute of Management, Bangalore
  • BE, University of Pune

Publications and Videos

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Dynamic, Bionic and User-Centric: Platforms Are The New Shared Services

Platforms are the new shared services, allowing companies to focus on user centricity and reimagine tradeoffs between scale and customization, and the time is now to start building them.
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A Radical Redesign for Support Functions in the Digital Age

New technologies are changing how support functions work—and rendering some of them entirely obsolete. To capitalize, companies need to reorganize those functions from the ground up.
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Organizing for a Digital Future

Digital does not change the principles of organizational design and governance. But because the capabilities and cadence of digital and traditional ways of working can be so different, leaders must approach digital thoughtfully.
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How Digital Can Turbocharge Shared Services

New technologies such as artificial intelligence and cognitive computing won’t be the death knell for SSOs, as some fear. Instead, they will bring an urgently needed upgrade.
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Taking Shared-Service Organizations to the Next Level: Five Capabilities to Drive Performance

Shared-service organizations can improve a company’s operational and financial performance, provided they focus on the right areas. The experts we surveyed identified five priorities.
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Mining the Untapped Gold in SME Commercial Insurance

Insurers are not fully tapping a golden opportunity to more proactively serve the commercial-insurance needs of small businesses, a comprehensive global BCG survey reveals.
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Enabling Big Data: Building the Capabilities That Really Matter

The challenges of big data may seem as outsized as its potential. But by developing six key capabilities, businesses can realize big data’s full promise.
Deep Expertise, Broad Experience