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How digital is changing the way support functions add value to businesses

Sukand Ramachandran is a member of Boston Consulting Group’s Financial Institutions and Technology Advantage practices. He advises clients across industries on digital and technology-enabled transformations. He leads BCG’s corporate banking work in Europe, its trade finance work globally, and the firm’s work in technology and digital in wholesale banking as well. 

Since joining BCG in 2006, Sukand has focused on helping banks worldwide transform how they engage with customers and harness technology, business processes, and organization design to transform their operations. He has deep experience in customer service transformations and in deploying intelligent automation technologies (artificial intelligence, robotics automation, etc.) to drive a step-change in how value is delivered within businesses and to customers.

Areas of Expertise

  • Leads BCG’s corporate banking segment in Europe
  • Leads BCG’s global work in trade finance
  • Leads BCG's global work in technology and operations in capital markets
  • Member of BCG's Lean Advantage expert network
  • Customer experience and customer service
  • Artificial intelligence
  • Cloud strategy
  • Digital and IT-enabled transformation
  • Business strategy
  • Business transformation
  • Operations
  • Organization

Honors and Awards

  • London Business School, Alumni Service Award, 2009

Education

  • MBA, distinction, London Business School
  • MA, first class honors, statistics, Indian Statistical Institute
  • BA, honors, statistics, Indian Statistical Institute
Experts
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