Telecommunications Industry

Data-Driven Customer Centricity. Using analytics and personalization, operators can tailor products, promotions, and bundles to the specific needs and behaviors of telco customers, creating segment-of-one experiences and securing revenue growth.

Next-Generation B2B. Small and midsize businesses increasingly need help upgrading their infrastructure and managing a complex new landscape of cloud offerings, software-defined networks, and connectivity options. Our telecommunications consultants work with operators to identify growth opportunities—and integrate these new services effectively into their B2B offerings.

Beyond-the-Core Opportunities. By leveraging M&A and home-grown innovation, telcos can build a portfolio of non-core offerings—in areas like security and smart home—and compensate for losses in traditional business lines. We help telecommunications companies pursue the plays that best fit their markets and customers, and build on the strengths of their assets.

Network Excellence. 5G and fiber networks are complex and expensive, and the most promising monetization opportunities are still down the road. We help telcos identify use cases, embed automation intelligence to balance network traffic and heal failures, and leverage advanced analytics to deploy targeted, cost-effective rollouts.

Simplification and Digitization. Telcos worldwide are racing to digitize to address evolving customer needs, increasing competition and external threats. By digitizing products and services, customer journeys, and processes, companies in the telecommunications industry can unlock significant value.

New Capabilities and Ways of Working. Telecom transformation requires new skills, streamlined processes, and a culture of collaboration, autonomy, and flexibility. We help telcos adopt agile at scale, so they can respond faster to change. And we develop the talent, coaching, and upskilling strategies to future-proof the organization.

Balance Sheet Optimization. One savvy—and increasingly compelling—way to boost profitability is to unlock the value of infrastructure assets. Telcos need to explore models such as network, data center, and tower sharing, or to take advantage of debt restructuring and M&A.

Closing the Digital Divide. The COVID-19 crisis has highlighted the importance of connectivity in daily life. But it has also revealed the great challenge—and extent—of the digital divide. Billions of people, in developing and developed nations alike, lack high-speed internet access. So, too, do many small and midsize enterprises. We work with telcos and policy makers to identify—and pursue—actions that can bring underserved populations into the digital age.