Managing Director & Partner
Kathleen is a Managing Director and Partner in Toronto and the Canada System Lead. She is also a core member of our Consumer practice. She works primarily in the Retail sector across a variety of commercial and operations topics.
Since joining BCG in 2006, Kathleen has worked with a wide range of clients in Canada, the UK, and the US. She has extensive experience leading retail leadership teams through large-scale business transformations. She has worked on strategies in growth, customer segmentation, format design, pricing and promotions, organization, and target operating model. Kathleen currently sits on the North American Consumer leadership team and the Global Retail leadership team.
Kathleen has taken on several firm leadership roles focused on people and career development. Prior to leading the Toronto office, she led BCG Canada’s Consumer practice and Women@BCG initiative. She has published and spoken extensively on consumer sentiment and its implications on buying behavior, as well as on diversity, equity, and inclusion (DE&I) topics focused on the advancement of women in the corporate world.
Outside of BCG, Kathleen sits on the board of the Whitney Child Centre in Toronto and the board of Entreprises Norman Hebert Inc. in Montreal.
The evidence is clear: it’s time for a vibrant professional women’s sport market in Canada. Learn more and read the latest insights from Canadian Women & Sport, Canadian Tire, and BCG.
Two years into the pandemic, Canadians are resuming some everyday activities, but new financial concerns show up in how they continue to economize.
Our latest thinking on allyship highlights four questions for reflection to think critically about day-to-day ally actions that can bring about long-lasting cultural change.
A second wave of COVID-19, hesitation to take a vaccine, and a new supercycle of thrift? How retailers can build advantage in these uncertain times.
What lies ahead for consumer spending, the engine of Canada’s economic recovery?
Many early-stage digitization efforts haven’t led to lasting gains. At a time of relentless financial pressure, retailers can supercharge their progress by zeroing in on five critical areas.
BCG surveyed over 5000 employees at major Canadian corporations to get a bottom-up view of how women, LGBTQ2, people of colour, Indigenous people and Canadians with disabilities experience diversity and inclusion in the workplace.