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Our Latest Thinking on Retail

To create value and spur growth, retail companies must digitize their operations and take a customer-centric approach to transformation. Explore BCG’s latest thought leadership on the retail industry today and plan your company's future.


Featured Insights

Consumer Sentiment Snapshot Key Charts: June

Consumer Sentiment Snapshot Key Charts: June

Although the numbers of new cases in different countries—and in different states within the US—vary widely, consumers show striking similarity in their views of the pandemic and their plans for future activities.

Advanced Analytics, AI, and Digital

Technology & Digital - Scaling the Store of the Future

Scaling the Store of the Future

New technologies can lure consumers back to stores with experiences they can’t get online. Here’s how retailers can ensure a fast, effective rollout.

COVID-19 and the New Leadership Agenda

The COVID-19 outbreak underscores the need to be resilient in the face of transformative global risk.

The Future of Retail

The New Face of Retail

BCG's Brad Loftus dispels some myths about consumer behavior and the role of technology in retail.

See New Retail in Action

See New Retail in Action

BCG’s Peter Burggraaff reflects on his time in East Asia immersed in the ecosystem of online and offline shopping experiences.

Chinese Consumers and the Digital Economy

China represents one of the biggest retail opportunities in the world. To seize it, companies must understand the digital and economic trends that are driving Chinese consumers.

Retail in Canada

Fashion and Luxury

Digital in the Luxury Goods Market

Digital in the Luxury Goods Market

How Should Brands Maximize the Benefit of Proliferation?

The Importance of a Brand's Authenticity

Transformation, Growth, & Value Creators

Can Traditional Retailers Counter the Online Threat?

Can Traditional Retailers Counter the Online Threat?

Amazon’s purchase of Whole Foods was a shot across the bow. To compete with e-commerce players, established retailers must improve their value proposition, their internal operations, and the customer experience.

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