A game-changer for telecom transformation, AI can increase revenues by 10% and reduce costs by up to 20% by helping telcos better understand—and even predict—customer behavior, network demand, and operational issues. AI at Scale is our proprietary solution for unlocking value through AI. A chief component is DEEP.AI, a B2C personalization tool for up-selling and cross-selling, retention, and debt management. Another offering, Value-Based Rollout, uses AI to optimize fixed and mobile network deployments. And through technologies like digital twins, chatbots, and intelligent agent-customer matching, our AI in Customer Service tool improves the efficiency and automation of call centers and telco operations.
Agile methodologies are a proven way to respond faster to shifting demands, new telco products, and emerging industry trends. Some telcos have moved beyond pilots, but many are still experimenting with scattered initiatives. We work with operators to improve their agility in a way that best fits their needs, whether it’s a fast-track agile transformation or a point solution such as agile planning for distributed teams. Our telecommunications consultants take a holistic approach to reimagining the future of work in telco that starts and ends with delivering real customer and business outcomes.
In the wake of COVID-19, 82% of TMT companies plan to accelerate their digital transformation. But digital transformations often fail. We help telcos define the right digital transformation journey considering starting position, ambition, and market environment. Our promise: a tailored E2E offering, setting telcos up for success along all transformation building blocks. Our telecommunications consultants know how to leverage digital to reinvent—and elevate—experiences for customers and employees alike.
Given the costs and complexities of 5G and fiber, telcos need to adopt new strategies—and answer tough questions—as they transition to the new networks. Which 5G uses are technically and financially feasible? How do the answers vary by region? How will the customer experience evolve? Our Center for Telco Networks helps telcos tackle—and integrate—the technical, business, and financial issues and develop optimized network rollout plans for 5G and fiber.