Discover how PHOENIX group is using AI to streamline supply chains, cut costs, and free employees to focus where human judgment matters most.
Our Operations Services
BCG helps organizations focus on building resilience and sustainability into their supply chains to mitigate disruptions and trade instability. We also help maximize the return on these critical investments.
Data-driven procurement processes help companies unlock the full value of their digital procurement function.
BCG's service operations consultants help clients unleash the full potential of their digital service operations.
BCG's capital project management consulting services help contractors, business owners, & suppliers successfully navigate complex large capex projects.
BCG’s operational excellence consulting teams help clients across industries promote efficiency and effectiveness throughout their operations value chain.
BCG's consulting experts help companies across industries and geographies transform their digital support functions and shared services.
BCG works with companies to improve operational sustainability in procurement and supply chain and unlock the value from sustainable operations.
Related Services
How BCG Unlocks New Value from Operations
At BCG, we know that excellence in operations—including managing operational costs and driving topline growth--is core to both competitive advantage and a sustainable future. We draw on our global operations consulting team to deliver tangible, enduring impact across our clients’ entire operations management value chain.
To unlock this potential, we partner with our clients at every level of the organization. And our operations consulting process deploys a unique blend of industry, operations, and digital operations expertise to accelerate results while building capabilities customized to each client’s unique circumstances.
We strive to help our clients win today and thrive tomorrow.
Press Release
December 15, 2023
BCG was named a leader in the IDC MarketScape: Worldwide Operations Improvement Consulting Services 2023–2024 Vendor Assessment due to our focus on fast, measurable impact through execution and more.
BCG's Operations Work with Clients
We have completed more than 3,000 operations projects for clients in recent years. The stories featured here speak to the impacts our operations teams have achieved through close partnerships with clients.
€500
million in savings
BCG engaged with an aerospace and defense organization to set up a groupwide shared-service center for indirect procurement spending. With the target model in force—supported by optimized processes, governance, tools, and KPIs—the organization achieved savings of €500 million, demonstrating the power of effectively managing operational costs.
20%
reduced costs
We worked with a global oil company on a capital project to design, engineer, and build a large-scale offshore drilling program to be deployed over a period of 20 to 30 years, with capex of more than $200 billion. Our analysis led to the implementation of several capex optimization initiatives for offshore fields, such as project management offices, that reduced program costs by 15% to 20%.
2%
lift in revenue
We assessed the supply chain strategy of a manufacturer of commodity chemicals, then aligned its segmentation with market needs. As a result, the company achieved a 2% lift in revenue and a 15% drop in inventory.
Client Impact
Client Impact
Cathay Pacific is revolutionizing its Integrated Operations Centre through an AI-driven decision-support system that leverages data and harnesses the power of AI to drive consistent and integral decision-making on a daily basis, thereby strengthening its resilience and ability to handle disruptions, elevating passenger experience, and saving the airline millions of dollars in disruption and operational costs.
BMW Group is partnering with BCG to optimize efficiency and innovate workflows with GenAI leveraging Auto AI by BCG X. The solution was developed in collaboration with BCG X, AWS, and BCG Platinion. The streamlined approach to day-to-day operations is creating exciting new opportunities for growth.
Client Impact
Switzerland’s leading railway operator is meeting ambitious new efficiency, cost, and reliability goals with the digitization of its fleet maintenance operations.
Discover how RHI Magnesita, in collaboration with BCG, is revolutionizing its global production network, unlocking unparalleled efficiency, cost savings, and operational breakthroughs.
Video
December 10, 2024
Scheduling the World’s Largest Fully-Owned and Integrated Iron Ore Supply Chain
Rio Tinto's world class iron ore operations−spanning 17 mines, more than 1,200 miles of rail, and 4 port terminals−have undergone a transformative AI-driven upgrade. Working in partnership with BCG X, this transformation enables stronger decision making while unlocking significant value.
AI Transformation for Future-Ready Functions
We meet often with CEOs to discuss AI—a topic that is both captivating and rapidly changing. Drawing on our experience with thousands of AI programs, we are sharing a series of playbooks designed to help senior executives navigate their AI transformation journeys and turn AI’s potential into real profit.
Our Tools and Solutions
Supply Chain AI by BCG X
Supply Chain AI takes a holistic approach to transforming supply chains, from strategy and design through planning and optimized execution.
Manufacturing AI by BCG X
Built for manufacturing transformations, Manufacturing AI combines BCG's operations know-how with BCG X's advanced analytics capabilities.
Product
Procurement AI
Advanced analytics and AI enablers optimize spend, category management, and supplier collaboration.
Procurement AI
Solution
Compass Performance Benchmarking by BCG
Our proprietary database benchmarks companies against industry leaders to unlock competitive supply chain and manufacturing advantage.
Our Center of Excellence for Operations
Our Innovation Center provides a network of capabilities and offerings at digital and physical model factories in North America, South America, Europe, and Asia. We offer workshops and assessments, as well as hands-on-testing and experimentation with numerous advanced technologies in operations.
Our Latest Insights on Operations
Video
November 11, 2025
The Future of Nuclear Energy Depends on Execution, Not Reinvention
Benjamin Vannier highlights how project management, supply chain resilience, and design simplicity are key to successfully deploying nuclear at scale.
Video
August 26, 2025
As costs swing and uncertainty grows, operational excellence is changing. Hear from BCG experts on how leaders reinvent operations for speed and flexibility.
