Supply Chain Management

Why AI-Managed Supply Chains Have Fallen Short and How to Fix Them

The root cause of the problem lies not with technology but with how and where companies are applying it.

Climate Action Starts with Supply Chains

Supply chains generate 11.4 times more emissions than in-house operations, but only 39% of businesses engage suppliers on climate topics. Here’s how to engage them.

How Heineken Europe Is Transforming Its Supply Chain

The brewer launched a supply chain transformation program to reduce complexity, build new ways of working, and reduce its carbon footprint. Here’s how it succeeded.

Better Decisions, Better Supply Chain Planning

Companies often struggle to match decision-making speed with changing dynamics. That’s why a decision-led approach to end-to-end planning transformation is key.

BCG-WEF Project: AI-Powered Industrial Operations

Manufacturers need to optimize for increased productivity, improved sustainability, greater resilience, and a stronger workforce. How can they harness the latest technologies to realize these goals?

Procurement

Two Keys To Success In Supplier Risk Management

Collaboration and digital technology are the keys to overcoming the main challenges of supply chain risk management.

Why Procurement Partnerships Fail—and How to Get Them Right

A procurement partnership may take years to bear fruit, if it succeeds at all.

Inclusive Supplier Diversity

As stakeholder expectations around ESG continue to rise, organizations cannot ignore the importance of building inclusive supply chains. BCG's DEI experts share how businesses can meet this imperative and put supplier diversity at the heart of their ESG strategies.

Green Public Procurement: Catalyzing the Net-Zero Economy

Public procurement accounts for 15% of global greenhouse gas emissions annually. Because governments can create demand for clean energy technologies, they can have a direct impact on reducing the world’s carbon footprint.

Executive Perspectives

BCG Executive Perspectives: The CEO’s Dilemma

In this series, we examine the disruptive forces that are bearing down on business leaders today, so that they can understand where opportunities exist amid the uncertainty.

Manufacturing

The Lowest-Cost Path to Net Zero

By applying levers that reduce both carbon emissions and costs, industrial companies can generate savings to invest in further decarbonization initiatives.

Six Strategies for Designing Sustainable Products

Eventually, once the circular value chain is mature and optimized, secondary materials will cost less than primary materials.

3D Printing Helps Realize the Promise of Distributed Manufacturing

Combining distributed and additive manufacturing mitigates supply chain risks by enabling fully digital interactions, better economics for producing small quantities, and flexible capacity.

Boosting Resilience with Production as a Service

Producers can address critical challenges by designing flexible factories, sharing assets, and decoupling factory ownership and use.

Profit from the Source: BCG’s New Book

To succeed in challenging times, CEOs must do the seemingly impossible: capture cost savings while achieving additional competitive advantages, including innovation, sustainability, and resilience. CEOs can do all of this by taking what may seem like a surprising step: empowering their procurement function to liberate new value from their top supplier relationships.

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Service & Support

The Service Factory of the Future

Giant call centers, commodity offerings, and rigid scripts for dealing with customers will give way to agile, AI-enabled organizations that combine hyperpersonalization with ultraindustrialization.

Smart Simplicity in Global Business Services

Now is the time to reduce complexity in GBS. This can help companies achieve excellence and transform customer experience.

Redefining Customer Service for the Future

Leaders who have stabilized their contact center operations must now think about harnessing the positive changes unleashed by the crisis.

Rethink Support Functions to Lead Through Tough Times

Excellent functional level strategies can yield cost savings, offer greater customer satisfaction, provide a more responsive platform for driving transformation—and sharpen your company’s competitive edge.

Capital Project Management

Secrets Behind Successful Large Capex Projects

To keep projects on track, managers must excel on multiple fronts–including fostering transparency into project challenges, encouraging collaboration among all stakeholders, and candidly assessing project risks.

Think Big

Behind Think Big is transparency and collaboration. That's how BCG conceives a successful large capital project. Let’s think big to make big things happen.

The Serial Innovation Imperative

In a turbulent, fast-changing world, innovation success means getting it right over and over again.

Operational Excellence

If Disruption Is the New Normal, Operational Resilience Is the New Necessity

BCG’s new benchmark reveals that only 10% of companies are truly prepared for supply chain disruptions. Where does your company stand?

AI Can Transform Integrated Business Planning

Organizations must use all their data, customize and link their underlying systems, and manage the transition patiently to get the best from the new breed of IBP platforms.

Amid Uncertainty, AI Gives Retailers a Path to Resilience

Artificial intelligence can provide optimized solutions to three key retailer concerns: rising cost of goods, declining consumer spending, and supply chain volatility.

Actions Speak Louder Than Words in Delivering Net Zero

By gaining deeper insights into the status and efficacy of their climate initiatives, companies can accelerate efforts across the value chain.