Our Latest Thinking on Operations

Improving operations has never been easy, and the rise of digital has ushered in new challenges and opportunities. Capitalizing on big data, machine learning, and AI to boost efficiency is essential, but it requires new skill sets and a cultural overhaul. Explore BCG’s latest thought leadership on digital operations and more.

Featured Insights

Supply Chain Management

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Emphasize Resilience in Supply Chains

Today’s conditions bring more complexity to the supply chain officer role—perhaps even redefining it—as businesses face the threat of economic slowdown while trying to find new opportunities.

Inclusive Supplier Diversity

As stakeholder expectations around ESG continue to rise, organizations cannot ignore the importance of building inclusive supply chains. BCG's DEI experts share how businesses can meet this imperative and put supplier diversity at the heart of their ESG strategies.

How to Fix Broken Supply Chains

In the face of disruptions, from natural disasters to pandemics, how do we make sure supply chains can keep up? Dustin Burke, BCG managing director and partner, offers a combination of solutions to help create a more resilient, efficient tomorrow.


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The Changing Role of the Procurement Organization

For procurement organizations, today's uncertainty has made risk mitigation and cost reduction tougher than ever. Learning lessons from the pandemic will be key to survival and sustainable competitive advantage. See below for the critical steps that teams can take to overcome current shocks and withstand futures ones.

Green Public Procurement: Catalyzing the Net-Zero Economy

Public procurement accounts for 15% of global greenhouse gas emissions annually. Because governments can create demand for clean energy technologies, they can have a direct impact on reducing the world’s carbon footprint.

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Profit from the Source: BCG’s New Book

To succeed in challenging times, CEOs must do the seemingly impossible: capture cost savings while achieving additional competitive advantages, including innovation, sustainability, and resilience. CEOs can do all of this by taking what may seem like a surprising step: empowering their procurement function to liberate new value from their top supplier relationships.

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BCG-WEF Project: Unlocking Value in Manufacturing Through Data

BCG-WEF Project: Unlocking Value in Manufacturing Through Data

By leveraging data and advanced analytics, companies can provide better products and services, optimize their value chains, and maximize return on capital. Effective data-sharing applications are essential to define key success factors and to enable manufacturers to derive value from their data.

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BCG’s Latest Operations Insights

Operations touches all aspects of the product journey, an increasingly interdependent and globalized process. Follow BCG on Operations on LinkedIn for a collection of insights and news from BCG’s Operations practice.

Service & Support

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The Service Factory of the Future

Giant call centers, commodity offerings, and rigid scripts for dealing with customers will give way to agile, AI-enabled organizations that combine hyperpersonalization with ultraindustrialization.

Capital Project Management

Secrets Behind Successful Large Capex Projects

To keep projects on track, managers must excel on multiple fronts–including fostering transparency into project challenges, encouraging collaboration among all stakeholders, and candidly assessing project risks.

Think Big

Behind Think Big is transparency and collaboration. That's how BCG conceives a successful large capital project. Let’s think big to make big things happen.

Operational Excellence

The Soft Side of Operational Transformation

Half the battle in transformations is overcoming mental roadblocks to change in the organization. Here’s what leaders can learn from behavioral science to improve the odds of success.

Net-Zero Trucks? Yes, It’s Possible.

The trucks used in industries like mining and agriculture burn diesel and emit a lot of CO2. Fortunately, replacement solutions exist—if companies understand the costs and benefits.

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