BCG’s first Airlines Tech survey reviews the evolving business landscape and how companies can build innovation and resilience while sustaining profitability and operational efficiency.
Featured Insights
The Airline Industry
Article
April 2, 2025
After 6.5% growth in air travel in 2024, airlines should see similar growth in 2025, although many variables are in play.
Article
April 4, 2025
Schedule disruptions lead to lost revenue and higher compensation costs, with cascading effects on fleet utilization, crew scheduling, and overall network stability.
Article
October 30, 2024
The industry has made progress in streamlining the process of booking tickets and tracking information to offer passengers a more seamless experience. But there is more work to do.
Personalization is a $2 trillion opportunity. BCG's new book offers a playbook for capturing your share of this personalization prize in the travel and tourism industry.
Learn More About Personalized
Benchmark Your Personalization Readiness Now
Learn More About Personalized
Benchmark Your Personalization Readiness Now
Innovation in the Travel Industry
Article
April 27, 2022
Emerging from the isolation of the past 15 months, US consumers express optimism—some cautiously and others confidently—about resuming their pre-pandemic activities.
Article
June 10, 2020
Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.
Consumers are ready to hit the road and take to the skies. Organizations within and beyond the travel industry should be ready for the demand spike—but prepare for uncertainty, volatility, and new patterns to emerge.
Video
July 14, 2020
Opening the Black Box in Pricing and Revenue Management
Travel and tourism expert Lamberto Biscarini explains the thinking behind BCG's end-to-end airline automation method.
To Uncertainty and Beyond in the Travel Industry
In this episode of The So What from BCG, Jason Guggenheim, BCG’s global leader of travel and tourism, explains how companies can sharpen their ability to sense shifts in demand.
