Choose your location to get a site experience tailored for you.

Remember my region and language settings

The Evolution of Financial Services

Technology is Transforming Banking, and Customer Needs Are Shifting

From electronic payments to big data analytics, technology is reshaping how money flows among consumers, merchants, and banks. Customers today expect a simple, intuitive, and low-cost experience. BCG's Christophe Duthoit discusses the key attributes of financial institutions that have successfully engineered their customer journeys.

The Power of People in Digital Banking Transformation

Waves of change from the digital world are dramatically reshaping customer behavior and expectations in banking. Having the right people and organizational structure in place are critical to delivering what the customer wants.

See this insight

New Ways of Working in Banking

Banks have to leave behind traditional ways of working and become more agile, while leaders must become more flexible.

Financial Institutions in India

Digital Payments 2020—The Making of a $500 Billion Ecosystem in India

The global payments landscape is evolving rapidly due the ongoing digital and technology revolution. India is also experiencing exponential growth in digital payments. Compelling value propositions, access to large customer bases, conducive infrastructure, supportive regulations and leveraging next-gen technologies are the key elements for players to win in the digital payments space.

Read the article

Digital and Beyond—New Horizons in Indian Banking

The banking industry continues to support India’s economic growth, but institutions must mitigate potential threats, identify new opportunities, and ensure that they are listening to what their customers are really telling them.

Read the full article

NBFC 2.0: Enormous Potential in Non Bank Finance and Ways to Make it Happen

Nonbank finance companies (NBFCs) in India are here to stay. The winners in the next decade—“NFBC 2.0”—will be those that partner with asset management companies and payment banks to create a best-in-breed banking model.

Read the article

Digital Finance in China

Tjun Tang, a senior partner and managing director in BCG's Hong Kong office, explains the digital transformation of China’s financial services sector.

Digital Advances in Corporate Banking

Corporate banking might seem far removed from the digital disruption that has rattled so many sectors. But a recent BCG survey of corporate banking customers worldwide reveals that the industry is on the cusp of a far-reaching digital shakeout. 

Business clients not only are open to transacting and liaising with relationship managers over digital platforms: the majority are willing to switch—and even pay a premium—to work with banks capable of delivering the type of integrated, omnichannel service they’ve grown accustomed to in other spheres.

Indeed, corporate banks that only gradually go digital could be fighting for their place in the market before the decade is out. BCG data indicates that over the next five years, laggards could see profits drop by as much as 15 to 30 percent relative to fast-moving competitors. 

In BCG’s view, three digital value propositions—seamless online banking, enhanced digital advice, and real-time decision-making support—can help corporate banks get on track.

The Benefits of Smart Processing Technology

Smart processing technology is necessary for any financial institution that hopes to become a truly digital enterprise. One important function of this technology is digitization of the customer journey.

Learn more
protected by reCaptcha

Subscribe to our Financial Institutions eAlert.

Financial Institutions