Taking Digital Banking Beyond Customer Journeys
Many of the missteps that banks make can be avoided by building their digital transformation programs around a full front-to-back approach focused on customer value streams.
Technology is reshaping financial institutions. Digital disruption can open doors to new opportunities—but choosing the right strategy to create value takes skill. Explore BCG’s latest insights and see what our experts think.
Many of the missteps that banks make can be avoided by building their digital transformation programs around a full front-to-back approach focused on customer value streams.
As one type of global risk recedes, it’s a good time for CCOs and others with responsibility for compliance to get a clear view of the other challenges and opportunities they face.
Clear signposts point to a different type of journey for financial institutions.
A new study from BCG and the International Association of Credit Portfolio Managers shows how financial institutions are redefining best practice for the management of non-traditional risks.
Misconceptions about Black and Latinx un/underbanked households make it hard for the financial sector to address the problem effectively.
The pandemic has accelerated the inevitable; the AI revolution is overtaking banking as we knew it. Banks that don’t transform stand to lose market share to faster, nimbler tech players.
Larry Fink, the chairman and CEO of BlackRock, the world’s largest asset manager, explains how the climate crisis is fundamentally reshaping his firm’s approach to investing.
White families in the United States have a median wealth nearly 10 times greater than that of Black families. BCG Managing Director & Partner Kedra Newsom Reeves explores this racial wealth inequality, and outlines how financial institutions can support Black Americans.
For too long, wealth managers have looked at the women’s segment through a marketing lens. But women don’t want pink products. They want individualized service. Advisors that fail to adapt will miss out on a $93 trillion opportunity.
The role of the relationship manager is changing. RMs are harnessing the power of data and advanced analytics to attract more new business and deliver more value to clients.
The status quo is no longer sustainable. With bank profitability under pressure, treasurers must improve efficiency, optimize financial resource management, and fast-track digitization.
How will Distributed Ledger Technology transform the future of capital markets? A new BCG report, published in partnership with the World Economic Forum, explores the path forward.
CIBs that take action in six critical areas can dramatically improve their cost-to-income ratios and returns on equity, creating a more prosperous and sustainable future.
By embracing mobile payments and related services, African banks can build their competitive advantage and take a leadership role in revitalizing their economies.
Entrepreneurs who offer banking via mobile devices could finally put financial services within reach for 1.7 billion adults around the globe.
Institutional investors were late to realize the alpha potential of clean tech and other environmental investments. They should avoid making the same mistake with social impact.
Blockchain and other distributed ledgers go far beyond cryptocurrencies. They are becoming core banking activities and offerings. These top seven DLT trends make the leading-edge possibilities accessible.
Asset managers know sustainable investing is the new standard, but finding the best approach is challenging. Firms must change their tactics or risk being left behind.
An interview with Andrea Jung, President & CEO, Grameen North America.
By offering a suite of green products and services, banks can support the growing number of climate-conscious consumers—and reduce their own carbon footprints as well.
Our 20th annual report on the global asset management industry looks back at a long period of growth—and explores the changes that lie ahead.
Innovation is opening significant opportunities, but emboldened competitors are tightening the time frame for pursuing them.
Banks that fortify their core will emerge from the pandemic fitter and with the financial muscle to be a bulwark for customers and the broader community.
Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
