Digital

Taking Digital Banking Beyond Customer Journeys

Many of the missteps that banks make can be avoided by building their digital transformation programs around a full front-to-back approach focused on customer value streams.

Preparing Bank Compliance for Future Complexities

As one type of global risk recedes, it’s a good time for CCOs and others with responsibility for compliance to get a clear view of the other challenges and opportunities they face.

Financial Institutions Need to Pursue Their Own Path to the Cloud

Clear signposts point to a different type of journey for financial institutions.

Non-Financial Risks Reshape Banks’ Credit Portfolios

A new study from BCG and the International Association of Credit Portfolio Managers shows how financial institutions are redefining best practice for the management of non-traditional risks.

Retail Banking

Banks Can Bet Big on Social Impact

Financial institutions that lead on social tend to outperform. But there is no “net zero” for social—and banks are struggling to seize the opportunity.

Working in a Retail Bank Will Never Be the Same

The pandemic motivated customers to conduct complex business transactions using digital tools. Now, banks have the rare opportunity to change the way they do business.

How will financial institutions evolve? How will consumers bank ten years from now? Will digital natives redefine the landscape? Connect with us on LinkedIn to view our latest insights and share your ideas.

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Asset & Wealth Management

A Tectonic Shift of Capital Is Just Beginning: Insights from Larry Fink

Larry Fink, the chairman and CEO of BlackRock, the world’s largest asset manager, explains how the climate crisis is fundamentally reshaping his firm’s approach to investing.

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How to Reduce the Wealth Gap between Black and White Americans

White families in the United States have a median wealth nearly 10 times greater than that of Black families. BCG Managing Director & Partner Kedra Newsom Reeves explores this racial wealth inequality, and outlines how financial institutions can support Black Americans.

Managing the Next Decade of Women’s Wealth

For too long, wealth managers have looked at the women’s segment through a marketing lens. But women don’t want pink products. They want individualized service. Advisors that fail to adapt will miss out on a $93 trillion opportunity.

Corporate Banking and Capital Markets

From Relationship Manager to Client Whisperer in Commercial Banking

The role of the relationship manager is changing. RMs are harnessing the power of data and advanced analytics to attract more new business and deliver more value to clients.

Persistence Pays Off: Insights from BCG’s Biennial Treasury Benchmarking Survey

The status quo is no longer sustainable. With bank profitability under pressure, treasurers must improve efficiency, optimize financial resource management, and fast-track digitization.

Digital Assets, Distributed Ledger Technology, and the Future of Capital Markets

How will Distributed Ledger Technology transform the future of capital markets? A new BCG report, published in partnership with the World Economic Forum, explores the path forward.

Reinventing Corporate and Investment Banks

CIBs that take action in six critical areas can dramatically improve their cost-to-income ratios and returns on equity, creating a more prosperous and sustainable future.

Payments and Transaction Banking

Five Strategies for Mobile-Payment Banking in Africa

By embracing mobile payments and related services, African banks can build their competitive advantage and take a leadership role in revitalizing their economies.

How Mobile Money Agents Can Expand Financial Inclusion

Entrepreneurs who offer banking via mobile devices could finally put financial services within reach for 1.7 billion adults around the globe.

Hot Topics

It’s Time for Institutional Investors to Embrace the S in ESG

Institutional investors were late to realize the alpha potential of clean tech and other environmental investments. They should avoid making the same mistake with social impact.

Financing a Net-Zero Middle East

Regulators, development banks, and financial institutions hold the key to reaching net zero in the region. How can they approach the transition for the benefit of all stakeholders?

The Role of Microcredit in the Age of COVID-19

An interview with Andrea Jung, President & CEO, Grameen North America.

Seven Trends at the Frontier of Blockchain Banking

Blockchain and other distributed ledgers go far beyond cryptocurrencies. They are becoming core banking activities and offerings. These top seven DLT trends make the leading-edge possibilities accessible.

Annual Flagship Reports

Global Asset Management 2022: From Tailwinds to Turbulence

Our 20th annual report on the global asset management industry looks back at a long period of growth—and explores the changes that lie ahead.

Global Payments 2021: All in for Growth

Innovation is opening significant opportunities, but emboldened competitors are tightening the time frame for pursuing them.

Global Risk 2021: Building a Stronger, Healthier Bank

Banks that fortify their core will emerge from the pandemic fitter and with the financial muscle to be a bulwark for customers and the broader community.

Global Retail Banking 2021: The Front-to-Back Digital Retail Bank

Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.