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Related Expertise: Digital, Technology, and Data

The Bionic Company

Once a futuristic vision, the bionic company is here. Leading companies in multiple industries are combining the strengths of humans and technology to create superhuman—bionic—capabilities. Here we explore what the bionic company looks like, how it operates, and how traditional companies can think about transforming themselves into superhuman enterprises.

What Is a Bionic Company?

To achieve its full potential, technology must be combined with the flexibility, adaptability, and comprehensive experience of humans.

Drivers of Bionic Change

The superhuman ability of bionic companies can be seen in their outperformance. Our research shows that companies utilizing bionic processes boost cash flow and enterprise value faster than other firms. These digitally enabled companies have outperformed before and during the COVID-19 crisis, and they continue to outperform in those areas where recovery has begun to occur.

Most bionic leaders today are digital natives, to which bionic processes come naturally. But more bionic companies can also be found in traditional industries. Incumbents are mounting successful and far-reaching digital transformations to reposition their competitive capabilities for a bionic future.

Many of the elements of bionic companies are well known: artificial intelligence, digital talent, and platform-based software and services, for example. But the formula for putting them all together is neither immediately evident nor easy to implement. Companies that understand how to lead a bionic transformation can make rapid process and create substantial near-term value.

Drivers of Change

Three core drivers of change allow bionic companies to generate significant competitive advantage.

 

Attributes of a Bionic Leader

Here’s what bionic leaders do.

Purpose and Strategy



Several attributes distinguish bionic leaders. The first is a strong sense of purpose, which energizes and aligns the organization around what it is trying to achieve. The core competitive foundations of bionic leaders—such as value, differentiation, and advantage—are similar to those of traditional companies, but the strategies they use are digital first.

Outcomes



Bionic companies organize their human and technological capabilities around business outcomes—personalizing customer experiences, improving processes, and building new offers—and they move fast to achieve them. Truly bionic companies often have 30 to 50 essential processes working in this fashion.

Human Enablers



Bionic companies use the progress toward outcomes to build their human enablers: digital talent and a platform organization. Bionic companies need employees who have design and technical skills and who are flexible, adaptable, and able to learn. The importance of collaboration and creative and critical thinking is paramount.These companies also require a very different organization model than the traditional management pyramid. Layers of approval are replaced by small, autonomous teams that are built and empowered to make decisions quickly. They are supported by platforms designed for scale so that everyone has access to the same data, technology, and resources.

The Platform Organization

The new organization model will comprise agile teams supported by modular tech and data infrastructure, as well as bionic processes.


 

Technology Enablers


The bionic company puts a modular technology stack fueled by data at the heart of the new organization. Bionic companies use AI to drive mass pattern recognition, inform predictions, enable exponential learning, and unlock the ability to make better, faster decisions. AI-powered insights enable business teams to innovate products and design better processes, which drives competitive advantage and top-line growth.

The modular tech stack’s architecture is layered, which liberates data and supports new technologies. The stack is adaptable, so it can be refined and updated easily. It is built off of APIs and microservices that enable rapid assembly and reconfiguration without overhauling the entire underlying system.

Data and AI

Companies need to build their data and AI muscles with a three-pronged approach.

 

Modular Architecture

Bionic companies that adopt a next-gen tech stack and agile delivery for their technology strategies can increase innovation and reduce time to market.

 

Latest Thinking on Bionic Companies

Explore the potential of the bionic company with BCG below.

Bionic Transformation

Bionic companies require a new vision of the organization, and many leadership teams do have a clear-eyed view of the future. They understand that it is bionic, and they are moving fast in this direction. But companies need to fully rewire the human side of the organization as well as its technology and data. Becoming bionic requires a fundamental change to the organization that will take time. But the benefits begin to accrue quickly. Explore how companies pursue digital transformations.

Meet BCG’s Bionic Experts

The Bionic Company

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