Deepak Goyal is a member of Boston Consulting Group’s Insurance and People & Organization practices and a core member of the firm’s Marketing, Sales & Pricing, Financial Institutions, and Technology Advantage practices. He is BCG’s North America leader for pricing within financial institutions.

Since joining BCG in 2004, Deepak has advised global clients on a range of issues, including strategy, operations and IT, organization, and overall transformation.

Before joining BCG, Deepak worked for McKinsey in India.

AREAS OF EXPERTISE

EDUCATION

  • MBA, Indian Institute of Management, Ahmedabad
  • BA, Indian Institute of Management, Delhi

Publications and Videos

Can Banks Find the Cost Savings Hiding in Plain Sight?

Can Banks Find the Cost Savings Hiding in Plain Sight?

Savings are waiting to be tapped in many areas. Banks that take an aggressive approach to improving procurement can boost net income before taxes by 3% to 4%.

Wholesale Banking Reinvention

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A New Outlook on Pricing and Revenue Management for Banks

The pandemic has radically reset the pace of change in the banking industry. To keep up, a new approach is needed—fast.
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Unlocking the Hidden Value in Securities Services

Securities servicing businesses outperformed their capital market peers and delivered steady growth in the years following the 2008 financial crisis. COVID-19 has created headwinds for security services, but there are various strategies to maximize competitive advantage.
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The New Reality for Wholesale Banks

Given the profound changes sweeping the industry landscape, it’s time for banks to reinvent themselves.
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Solving the Pricing Puzzle in Wealth Management

Today’s leading firms achieve stronger revenue growth by treating pricing as a capability they can adjust in response to varying client needs.
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A perfect storm? New frontiers for custodians and asset managers

The custody business is being squeezed by new regulations, low interest rates and sluggish performance from asset manager clients.
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Getting Bank Automation Beyond the Pilot Phase

Robots and artificial intelligence will vastly improve many banking services, including deposits, loans, fraud protection, and mortgage processing. Here’s how to realize the promise of smart processing.
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How Banks Can Close the Back Door on Attrition

Attrition accounts for 10% to 15% of gross revenue loss annually. Much of this loss is addressable. Corporate banks that pursue targeted client retention efforts can double their revenue growth without selling more.
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“Moneyball” in Commercial Lending: From Art to Science in Pricing

By ensuring that their relationship managers account for customers’ price sensitivity when setting target prices, commercial lenders can increase revenues by up to 10%.
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The Seven Deadly Pricing Sins of Corporate Banks

Despite the urgency for corporate banks to boost returns, few scrutinize their pricing practices. That is a costly mistake. Repricing is a low-risk way to improve growth.
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Data, Analytics, Advice: Winning Share of Wallet in Wholesale Banking

Increasing share of wallet with existing clients—as opposed to focusing on developing new business—and taking a data-led, advisory approach can lift wholesale banks’ performance.
Deep Expertise, Broad Experience