The Global Trust Imperative
BCG’s Global Trust Imperative report conveys the voice of the customer on digital government services and provides insight into opportunities to improve service delivery and increase trust.
Public sector organizations are under pressure to deliver more for their citizens, from seamless digital services to policies and programs that address complex problems, societal challenges, and crises. BCG helps the public sector improve how it operates so that it can meet, and surpass, these expectations and their goals.
At a time when providing better outcomes for citizens means being responsive, agile, and able to devise creative solutions to complex problems, many public sector organizations remain hierarchical and bureaucratic. They’re built for another era. To perform on all fronts—from providing basic services to citizens to solving the most pressing societal challenges and responding to crises—governments need to transform how they’re organized and how they operate.
BCG’s public sector consultants support governments around the world by bringing together our insights and capabilities from the private sector and decades of experience supporting public sector clients. We’ve completed more than 1,000 projects in the public sector over the past five years.
Transforming complex public sector organizations to respond to today’s challenges starts with defining a bold vision for large-scale change along with a set of projects and initiatives—carried out over a sustained period—to achieve that outcome. This transformation often involves becoming more digital, agile, and responsive to the public while attracting and retaining the right talent and managing budgets.
Supporting Expertise and Offerings
Transformation in the Public Interest. To build for the future, public sector organizations must focus on process, progress, transparency, and—especially—people.
Supporting Expertise and Offerings
Digital Acceleration Index for Governments and Public Sector. The Digital Acceleration Index (DAI), BCG’s comprehensive benchmarking tool, assesses a government’s or a country’s digital maturity and identifies opportunities to accelerate the digital transformation journey.
Supporting Expertise and Offerings
Smart Simplicity in the Public Sector. BCG’s Smart Simplicity approach helps simplify organizations, taking a systematic view of the challenges that go along with complicatedness and creating norms that promote the behaviors that will help an organization achieve its mission.
Supporting Expertise and Offerings
Optimizing Government Procurement. When used in conjunction with conventional procurement approaches, market-informed design and sourcing (MIDAS) can help improve public sector procurement, generating greater financial and nonfinancial value.
We are invested in understanding how our work, and the work of our government clients, delivers positive impact to citizens. It’s one of the reasons why we founded, and continue to support, the independent Center for Public Impact. We’re also focused, of course, on the impact we’ve helped generate with our clients. Examples include:
Becoming a Public Sector Powerhouse
BCG partnered with a government agency to increase the efficiency of its business processes.
Learn how enabled leaders can drive change
Adapting a Public Sector Agency to New Challenges
Continued economic growth and the need to be adaptive and agile in a 21st-century environment led a government treasury agency in Asia to transform its organization and operations for the future. A change framework helped ensure long-term success.
Read the story
BCG’s Global Trust Imperative report conveys the voice of the customer on digital government services and provides insight into opportunities to improve service delivery and increase trust.
To build for the future, public sector organizations must focus on process, progress, transparency, and—especially—people.
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