Global Chair
New York
MAY 06, 2024
Taking on a transformation presents so many tough questions for CEOs and senior business leaders. When should they pursue it? With what goals? How should they scope and shape it? Who should run it? Getting the answers right can be among the biggest challenges leaders will face—and can be career defining.
Roughly one-third of companies in any given year must undergo substantial transformation, often catalyzed by financial underperformance. Despite how routine this need is, successful change is the exception. In fact, of the companies needing to change, only 25% do so successfully, achieving above-industry average total shareholder return (TSR) in both the short and longer term.
Given that, we need to understand what can tilt the odds toward a positive outcome. The BCG Henderson Institute and the BCG Transform practice collaborated to seek out patterns that could analytically tell us what works. We assessed nearly 2,000 firms over two decades, and what emerged are five truths about successful change:
By fixing things before they break, companies can act from a position of strength, when they are less subject to pressure and scrutiny. NVIDIA offers a great example. The company began embracing chip design for AI-related tasks while its gaming business was still growing—a bet now validated by its dominance of the AI industry.
Bringing in a new CEO during a transformation is associated with 4.1 p.p. higher TSR, on average, over five years. But leadership change is also associated with high variances in TSR impact, so it is anything but a panacea. Indeed, we observed that leaders who initiated preemptive change are significantly less likely to be replaced during the transformation. So what counts is the willingness of the leader to challenge the status quo and established operating models.
You can’t just cut your way to greatness. Differential growth and a compelling narrative for investors are critical to sustained value creation.
This outlook should also include investment in new ideas. R&D spending that’s above industry average is associated with a 2.9 p.p. improvement in TSR over the course of a transformation. Above industry-average capital expenditures are also linked to better outcomes—3.7 p.p. TSR over five years. Often the most essential part of cost cutting and productivity improvements in a transformation is finding the fuel to fund this journey.
Clear governance and processes—and potentially a dedicated transformation office—allow companies to coordinate and track progress. And appointing a chief transformation officer can improve the odds of success by an amazing 80%.
On top of these five truths, there’s also one lie leaders often tell themselves: that these insights don’t apply to them. In fact, the patterns and success drivers identified by our research are remarkably universal across industries, regions, and time. The exceptions to these truths are truly rare.
Many of the points above are broadly understood, but often obscured by the pressures and distractions of the moment. And the success factors associated with these five truths turn out to build cumulative wins. Employing two may increase TSR by 12.7 p.p. over five years; employing four adds 20 p.p, or nearly 4 points of TSR per year. When it comes to transformation, the best approach calls for nothing but the truth.
Rich Lesser
Global Chair
MAY 01, 2024
Companies are talking less in earnings calls about their work protecting the planet and advancing other social practices. But even as they talk less, many continue to act just as they promised—some even more so than previously—to establish sustainable business practices and prepare for greater corporate reporting requirements on the horizon.
The stakes feel higher though. Earlier this week, the CEO of a leading global financial institution told me that he and his team had never spent more time and applied more rigor to understanding and preparing the details of their own sustainability report than this year.
The International Organization of Securities Commissions has endorsed sustainability and climate-related financial disclosure standards and asked its 130 member jurisdictions, covering nearly all financial markets, to consider adopting them. New regulations in Europe cover about 50,000 companies, including about 10,000 companies based outside of Europe. Although a US Securities and Exchange Commission disclosure rule is held up in the courts, California has adopted its own rule and Illinois and New York are likely to soon follow.
All this means that companies need to be prepared for an era of tighter reporting standards, oversight, and scrutiny. The following can help CEOs, CFOs, and senior executives navigate this:
As a private company, BCG does not have some of the obligations of listed companies. But we strive to be open about our progress on sustainability and forthright about where we still have work to do. I am proud to present our 2023 annual sustainability report. Some highlights:
This work is never done. We will continue to find the most valuable, sustainable, and innovative solutions—for ourselves, our clients, and the communities we are a part of.
Christoph Schweizer
Chief Executive Officer
When we talk about GenAI, we often talk about GenAI at work. We know what leaders think will be its effect on business models, processes, and jobs.
We know far less about what consumers think about GenAI. BCG’s Center for Customer Insight has corrected that imbalance by surveying 21,000 consumers in 21 countries. Two findings jumped out at me.
Consumers in lower- and middle-income countries (LMICs) are more excited than consumers in mature markets. In all the LMICs surveyed, consumers were more excited about GenAI than concerned. Excited consumers expected AI to improve their daily lives, contribute to scientific and medical breakthroughs, or capture new forms of creative expression.
In Indonesia, for example, 49% were excited while 18% were concerned. In the countries where excitement is higher, including China, India, Thailand, and the Philippines, consumers are using ChatGPT to find information, assist in research, and even act as a personal assistant.
In the mature markets except for Japan and South Korea, the opposite was true. Concerned consumers outnumbered excited consumers. In Australia, for example, almost twice as many consumers were concerned (49%) as excited (26%).
The excitement in LMICs may be expressing the relative youth and optimism of their populations. Or it may reflect a hope that GenAI can help these countries leapfrog ahead in critical areas such as education and health care. GenAI-enabled virtual doctors, for example, could help meet strong demand for medical care.
Respondents in all countries are excited about GenAI’s potential in the workplace. This excitement was more pronounced in LMICs but present in all countries. In Japan and Germany, for example, that share of excited employees was 72%. In France, the least bullish mature market, still 58% of employees expressed excitement about GenAI at work.
The optimism about GenAI at work is nuanced. Only 19% of respondents are starting to worry about losing their jobs to AI or other technologies. But that share jumps to 27% of respondents who work in marketing and communications and 23% in finance and accounting. People in relationship-intensive roles, such as health care practitioners, counselors, and teachers, worry the least about their jobs.
As companies introduce GenAI in their products, services, and operations, responsible AI should inform everything they do. If consumers and employees have concerns about the ethical use of GenAI, they will reject it. Leaders need to put forth a balanced narrative, emphasizing its benefits and acknowledging its risks to inspire trust in users from day one. But overall, we are likely to be met with generally positive attitudes as we deploy AI at scale in home and at work.
Until next time,
Christoph Schweizer
Chief Executive Officer
P.S. In related news, BCG just announced a partnership with NASA and the Universities Space Research Association to create a GenAI lab for science and engineering. The lab will explore the benefits of new technologies to anticipate and prepare for extreme weather events. This collaboration draws on BCG’s best tradition of seeking to solve the world’s most pressing problems.
APRIL 15, 2024
In early 2022, I wrote to you about the staggering pace of change in how personalization can be used in retail—a topic core to some of my earliest projects at BCG when we were pioneers in this work. New technology and tools, including AI-assisted dynamic content generation, had enabled a move away from mass offers to personalized touchpoints at scale.
Since then, progress has increased rapidly. I recently checked in with Mark Abraham, who leads BCG’s work in personalization and will be co-authoring a book in October on the topic. He says personalization leaders are emerging in nearly every sector of the economy:
The number of marketing technology solutions promising personalization continues to explode, with large cloud providers honing their integrated offerings. In this environment, smart integration is more important than ever. It takes clear goals, sound use of data, tech architecture connected in a modular way, and a culture of experimentation and rapid scaling.
A small fintech offers a great example. The company integrated available AI solutions with its own systems as a means of automating marketing processes. The result: a system that can target content in a highly detailed way, leading to a double-digit improvement in conversion only six months after launching the pilot.
Generative AI at Every Step
More companies are scaling personalization, with GenAI enabling every step of the process. Large insurers and telcos are using the technology to process unstructured data from call center logs to detect customers at risk of churning. We have seen the accuracy of prediction models improve by 75% when incorporating this data.
A large pharma company reinvested the efficiencies from implementing GenAI into the process it uses to develop direct-to-consumer marketing content and increased the volume of personalized content tenfold.
And in the customer experience space, leading brands are working on ways to use GenAI for assistance and product discovery, with L’Oréal’s Beauty Advisor and Expedia’s conversational trip planning tool as great examples.
APRIL 08, 2024
Happy eclipse day! I’m in Vermont with my family and friends, where we came looking for clear skies and a great experience of a total eclipse of the sun.
My travels north provided a great opportunity to finish up my early copy of The Generous Leader: 7 Ways to Give of Yourself for Everyone’s Gain. The book, which officially comes out tomorrow, April 9, is written by my BCG colleague Joe Davis—a friend since 1987, when we were both students at Harvard Business School.
Books about effective leadership are often making the rounds, so it was such a treat for me to read one by a person I know firsthand has always walked the talk. The book is a great read, drawing on the learnings of many terrific CEOs and Joe’s own personal stories.
The Job Has Changed, So Must We
The growing influence of AI, shifts in work models, the desire for increased diversity and inclusion, and heightened transparency and scrutiny are all transforming the role of leadership.
How can leaders evolve?
A successful business in a world full of disruption and higher employee expectations calls for leaders who can focus on the bottom line and look beyond it—while also looking beyond themselves.
Joe says the answer lies in leading with humanity, with the heart, and with a sense of generosity. Those might sound like the soft skills that are nice to have in flush times. But Joe shows how becoming a generous leader allows both the leader and the organization to grow.
He lays out seven ways leaders can give of themselves for everyone’s gain:
As best-selling author and organizational psychologist Adam Grant said about Joe and this book, “Too many leaders are takers rather than givers. Drawing on his extensive experience advising and running organizations, Joe Davis is on a mission to change that. This is a practical guide to becoming a servant leader.”
Organizations of the future will depend on leaders who have honed their ability to be generous, inclusive, and authentic. These are valuable skills to learn, and The Generous Leader provides a great roadmap. Thanks, Joe!
Rich Lesser
Global Chair
APRIL 02, 2024
Not that long ago, infrastructure was an “investment backwater,” in the words of the Financial Times. Those days are over. From 2018 to 2023, private investments in infrastructure grew by $700 billion, or 18% annually, faster than traditional private equity buyouts. During that time, these investments generated stable and resilient returns despite the market’s rollercoaster ride.
This investor interest in infrastructure is well timed. Fiscal constraints limit governments’ historic role in financing large projects just as the demand for energy transition and digital infrastructure projects is high. The Global Infrastructure Hub, a G20 initiative, for example, identified a funding gap for infrastructure of $15 trillion from 2016 t0 2040.
In 2023, however, infrastructure investors hit a bump in the road. The number of infrastructure deals declined by 18% in 2023, and fundraising fell from $176 billion in 2022 to $89 billion. My colleagues in BCG’s Principal Investors and Private Equity practice argue the slowdown reflected macroeconomic and geopolitical concerns of the moment rather than long-term retreat.
In their annual report on the state of infrastructure investing, they argue that private investment in infrastructure is helping the transition to a green and digital economy.
Investing in infrastructure assets was once a buy-and-hold endeavor. Those days are over, too. No longer functioning merely as caretakers, infrastructure investors must act even more like private equity investors, seeking to improve operational performance and putting in place a “value creation playbook.” They will want to recruit executives who can actively manage businesses and instill a culture of operational excellence.
Constrained in their capacity to finance these investments themselves, governments should welcome private investors and ensure they are able to earn appropriate returns.
So many of the world’s large challenges, such as addressing climate change, enabling and scaling AI, and managing an aging population, require large infrastructure investments. Infrastructure is an investment in our future. It’s an opportunity for investors to help the economy, their communities, and the planet.
Christoph Schweizer
Chief Executive Officer
MARCH 25, 2024
Banks have historically played two vital roles: directly financing economic growth and indirectly advancing societal progress.
The rapid rise of mobile banking in developing countries shows how these two roles intertwine by creating economic and social opportunities for the “unbanked” population. Banks will also be critical in providing the $37 trillion needed to reach net zero goals by 2030. More broadly, banks touch every part of the economy, facilitating trade and economic activity that generates job and income growth.
For these reasons, business leaders need to understand what’s happening in the banking system. In a nutshell, the industry has still not recovered from the global banking crisis of 2008. The average return on equity has since declined by more than 450 basis points, and many banks, especially in Europe and parts of Asia, are trading below their book value.
In 2023, the failure of a few high-profile banks in Europe and the US exposed the industry’s continued vulnerability. Can banks fulfill their economic and social missions without fundamental transformation?
The State of Banking Today
My colleagues in BCG’s Financial Institution practice recently wrote a comprehensive report on the industry. Some highlights:
The $7 Trillion Opportunity
Despite these challenges, there is a window of opportunity for banks to create $7 trillion in shareholder value over the next five years—but only if they fundamentally reshape their organizations and collaborate with regulators.
***
Banks are too important for the overall economy and for societal progress to have underperformed for more than 15 years. It’s time for banks and regulators alike to take a fresh look at how they operate and how they regulate in the interest of stability, innovation, and sustainable profitability.
Christoph Schweizer
Chief Executive Officer
MARCH 19, 2024
Four years ago this week, I got one of the most unexpected and meaningful phone calls of my career at BCG. It was ten days after we had closed our offices due to COVID-19, like so many businesses all around the world. I was working from home, when Gina Raimondo, then the governor of Rhode Island, reached out to me directly. She said managing the COVID-19 situation was going to be more challenging than people realized, society wasn’t prepared for it, and the public and private sectors would have to work together if we were going to keep people safe.
She brought this message to multiple CEOs in those earliest days of the pandemic and led the development of new models of collaboration. She may have been the leader of the smallest state in the US, but she turned out to be a bellwether for governors and others around the country and the world. In the weeks and months that followed, leaders actively looked for collaboration between government and business to manage the unprecedented challenges—first to slow the spread of the disease and support a strained medical system, and eventually to develop, distribute, and administer vaccines.
Advancing Economic and Societal Impact
This past week, I had another opportunity to work with the now US Commerce Secretary Raimondo, as she led a presidential trade mission to the Philippines and a President’s Export Council visit to Thailand. It was a fascinating and energizing week. At every stop, the clear message from the Secretary and leadership in both countries was about the critical role of businesses to invest ambitiously, develop new capabilities, and form new partnerships with one another and with governments to advance the economy and society.
We heard from Filipino and Thai officials not about ideology but about the practical steps they were taking to support and encourage business investment in their countries. This was the case whether the focus was on digitization, tackling climate change and the energy transition, education and reskilling for a world of AI, building infrastructure, strengthening cyber protections, or advancing other critical issues.
As examples, in the Philippines, President Marcos meets with a business advisory council for two hours every other Thursday to focus on specific actions to accelerate economic progress and remove obstacles. The country recently passed amendments to its Renewable Energy Act to allow 100% foreign ownership of renewable assets.
And in Thailand, Prime Minister Thavisin has been on the road with his mission to seek partnerships with both local and foreign businesses and to attract foreign direct investment. He has also guided the Thai Board of Investment to focus on building infrastructure and attracting new manufacturing hubs for electric vehicle components and other segments of high-tech value chains. A critical enabler will be attracting investment from international companies capable of developing engineering and tech talent within the Thai labor force.
We spoke with US and local business leaders, as well as representatives of local chambers of commerce, and they were open about what was needed to go faster. It starts with addressing basic issues, such as excessive regulation and paperwork related to customs and borders, but also includes more fundamental challenges, such as improving workforce skills, increasing investment support, and working on free-trade agreements. There was a lot of enthusiasm for the Indo-Pacific Economic Framework for Prosperity, which will include 14 countries.
A $2 Trillion Opportunity
As we look at the challenges ahead, it will be essential to strengthen the business-government relationship. A BCG study sponsored by Australia and endorsed by ASEAN economic ministers last October points to a $2 trillion digital opportunity for ASEAN countries by 2030 if they establish a bold agenda leveraging both the public and private sectors.
And of course, we need collaboration to address the climate crisis. The key technological solutions are likely to come from business but will need governments to invest and remove roadblocks to deployment if we’re to reach the pace of progress we need.
The relationship between government and business is never perfect, no matter the government and no matter the business. But when leaders from both sides are committed to drive real change and find models to work together, the impact can be dramatic.
Rich Lesser
Global Chair
MARCH 13, 2024
GenAI proficiency is a requirement for some of today’s and many of tomorrow’s jobs. It is an accessible technology that does not require programming skill. But could it also be an inclusive technology, opening doors for women in the tech industry?
Rather than wait and see, several of my women colleagues are working to level the playing field. They recently surveyed more than 6,500 employees of tech companies in Germany, India, Japan, the UK, and the US to understand how women are using GenAI at work. They also talked to women leaders at tech companies, providing both a quantitative and qualitative look at how quickly women are adopting GenAI—and what’s holding them back.
The results contain positive and negative signals.
Lessons for All Companies
The survey and interviews offer general lessons for all companies, not just tech companies. “There is a small window of opportunity to make progress on the gender gap,” a director at a Fortune 500 AI company said.
The women executives we spoke to had clear advice for companies to encourage greater and more even adoption of GenAI.
In the spirit of International Women’s Day last week and its 2024 theme—inspire inclusion—we have an opportunity to intervene earlier in the tech adoption curve to ensure that the benefits of GenAI are available to everyone.
Christoph Schweizer
Chief Executive Officer
MARCH 04, 2024
Business leaders have their work cut out for them as they navigate the incredible advances in artificial intelligence and a whole host of other fast-evolving changes.
And that’s just here on earth.
It’s also time to get used to the idea of a space economy. For CEOs, space offers a new frontier in innovation and sources of value. It’s important for all business leaders to get smart about how much they depend on space already (think GPS and connectivity) and to get moving on the potential benefits ahead. The commercialization of space is lowering barriers to entry and providing companies with powerful opportunities in communication, observation, and location.
I recently chatted with my colleague Troy Thomas, who leads BCG’s space topic, about the space economy, its potential for growth, and the challenges ahead.
To Boldly Go…
Opportunities in satellite services offer huge potential for industrial goods companies through precise communication, navigation, and earth imagery. Satellites can provide data-driven insights, enhance operations, help with sustainability goals, and unlock significant value.
Troy and his team estimate that some industrial goods companies can see up to a 15% increase in gross profit margins, 25% revenue increase, 10% decrease in operating costs, and 10% reduction in fuel within one year of rolling out integrated space-based services.
There’s a broad range of industries that can benefit, including agriculture, aviation, automotive, logistics, energy, mining, and construction. Logistics companies could reap benefits from fleet management, equipment monitoring, and autonomous operations, leading to improvements in productivity and reductions in cost. Long-haul trucking can use satellites to enhance smart navigation and optimize routes, increasing efficiency and cutting back on fuel.
John Deere is a great example of an organization digging into these opportunities. The company recently announced one of the largest ever satellite communications partnerships, with SpaceX’s Starlink. Satellite connectivity will further transform smart agriculture for John Deere, enabling automated planting and harvesting in remote locations that lack internet service.
Volkswagen Group is another interesting example. The company has partnered with Germany’s Isar Aerospace to use satellite connectivity for self-driving cars.
Make It So
The space sector is expected to have a market value of more than $1 trillion by 2040. That growth will come primarily from four areas of digital and advanced manufacturing:
Essentials to Live Long and Prosper
The commercialization of space comes with increased congestion, and there have been numerous close calls involving debris, satellites, and spacecraft—even crewed space stations. The likelihood of collisions will continue to grow. There are right now about 4,400 satellites in different “orbital bins,” and it’s estimated there will be thousands more by 2030. The increased debris from spacecraft is particularly hazardous, with more than 30,000 such objects currently being tracked and moving at speeds of up to 29,000 km/hour.
To manage the risk of collision, government and industry will need to work together to advance technologies in space environment management, ensuring safe and sustainable space operations.
I can’t write about space without also mentioning geopolitical competition. As space grows in business importance, it’s also growing in strategic military importance. A key challenge of our time is ensuring the sustainable development of the space domain while seeking to avoid conflicts that extend into space.
As we focus on the commercial opportunities in space, the promise of space exploration still looms large. The James Webb Space Telescope, the recent return to the moon, and other success stories ignite the imagination and provide enormous scientific value.
As someone who grew up with Isaac Asimov, Arthur C. Clarke, and Star Trek, it’s been remarkable to see the concept of space move from the realms of science fiction and science to a much more everyday reality for business. We’ll need to see collaboration in order to advance a responsible and sustainable space economy, but the opportunities for businesses to create value and competitive advantage—on earth and beyond—will skyrocket.
Rich Lesser
Global Chair
FEBRUARY 26, 2024
One of the things that inspires me in my work is hearing stories of how leaders take capabilities they’ve built during their careers and apply them in new and important areas.
A recent example has to do with Lewy Body dementia, a horrible disease and the second most common form of neurodegenerative dementia in the US, afflicting more than 1 million Americans and millions more around the world. It’s frequently confused with Alzheimer’s and Parkinson’s and as a result takes much longer to diagnose. And it’s woefully underfunded relative to its incidence, receiving one-eighth the research funding per patient of these better-known diseases.
Lewy Body dementia is also the disease that claimed the life of the husband of my close friend and mentor, Sandy Moose. Sandy has had a remarkable career. She started at BCG in 1968—the first woman to work as a management consultant and then partner in our industry, now serving as one of our senior advisors since retiring 20 years ago. Since her retirement, she also served as the lead outside director of Verizon Communications and chaired the boards of trustees of the Alfred P. Sloan Foundation and the Museum of Fine Arts in Boston, among other roles.
When Eric, Sandy’s husband, began showing challenging symptoms, she was frustrated—as was he—by the lack of a clear diagnosis. Because they didn’t know exactly what he had, they couldn’t seek out the support they needed—and they weren’t able to prepare for how quickly his life would be cut short. Sandy had asked several doctors if it might be Lewy Body dementia, but she didn’t get any affirmation from a doctor until two days before Eric died.
Building a Framework for Progress
Afterwards, Sandy was determined to understand what went wrong—where the gaps in knowledge were and what was holding back the ability to tackle this devastating disease. She brought her years of experience alongside a pro bono BCG team and together they reviewed everything written on the topic in recent years. They pulled out the major themes and analyzed the current state of research and funding.
The team created a novel perspective on the disease, setting the stage for a discussion with two dozen leading scientists from academia, government, and the biopharma industry in the US and the UK. Their work culminated in an articulation of the most urgent priorities, which are laid out in the recent publication of an article in a highly regarded peer-reviewed neuroscience journal.
In the business world, we often say you can’t manage what you don’t measure. Sandy’s work with Lewy Body dementia has led to a similar understanding. In this case, we are missing clear diagnostics and biomarkers. Until we get those, we’re in a vicious cycle. We’re unable to design research programs that will attract sufficient funding with the dedicated scientists needed to make progress on foundational work. And without that progress, the biopharma industry is constrained in its ability to develop therapeutic interventions.
This new effort has given scientists and funders a framework that can help address those gaps, redirecting research priorities and investments that can make a difference for so many patients and their families.
Impact Beyond a Career
Talking to Sandy about her experience and reading the impressive output from this work has led me to think more broadly about how we can extend and expand our impact as leaders. Sandy took the skills she had honed during an amazing business career and applied them to an area where she had never worked. She formed new teams and now talks expertly about protein folding, biomarkers, and research funding as if she were a biologist and not an economist.
As she put it to me recently, “I didn’t intend to embark on this, but it’s given me a whole new sense of purpose and mission in the sixth decade of my career.” As someone just starting the fifth decade of his, I find that really inspiring and hope it can be for you, too, whatever your decade.
Rich Lesser
Global Chair