Digital

How Generative AI Is Already Transforming Customer Service

Generative AI has been shown to boost customer service productivity. Now companies must decide how and where to deploy it to derive the greatest value.

Financial Institutions Must Get Serious about Digital Ecosystems

The next few years could be make-or-break for some banks. If they don’t join the digital ecosystem movement, they will be consumed by it.

Taking Digital Banking Beyond Customer Journeys

Many of the missteps that banks make can be avoided by building their digital transformation programs around a full front-to-back approach focused on customer value streams.

Preparing Bank Compliance for Future Complexities

As one type of global risk recedes, it’s a good time for CCOs and others with responsibility for compliance to get a clear view of the other challenges and opportunities they face.

Retail Banking

Global Retail Banking 2022: Sense and Sustainability

Sustainability is moving up the priority list for all retail bank stakeholders. What does a “sustainable” bank look like?

Banks Can Bet Big on Social Impact

Financial institutions that lead on social tend to outperform. But there is no “net zero” for social—and banks are struggling to seize the opportunity.

How will financial institutions evolve? How will consumers bank ten years from now? Will digital natives redefine the landscape? Connect with us on LinkedIn to view our latest insights and share your ideas.

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Asset & Wealth Management

How Asset Managers Can Transform with Generative AI

Deployed at scale, GenAI is well-poised to enhance and disrupt asset management. A GenAI strategy is needed to maximize the benefits and minimize risks.

Scalable Tech and Operations in Wealth and Asset Management

A new breed of end-to-end, third-party platforms can be successfully deployed by wealth and asset managers to help them cut costs and lift revenues.

A Tectonic Shift of Capital Is Just Beginning: Insights from Larry Fink

Larry Fink, the chairman and CEO of BlackRock, the world’s largest asset manager, explains how the climate crisis is fundamentally reshaping his firm’s approach to investing.

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How to Reduce the Wealth Gap between Black and White Americans

White families in the United States have a median wealth nearly 10 times greater than that of Black families. BCG Managing Director & Partner Kedra Newsom Reeves explores this racial wealth inequality, and outlines how financial institutions can support Black Americans.

Corporate Banking and Capital Markets

How Bank CMOs Can Do More with Less

A laser-like focus on transforming marketing for efficiency can be the elusive key to unlocking effectiveness and growth as well.

The Far-Reaching Implications of New Capital Requirements for US Banks

US banks will need to act quickly and decisively to prepare for significant changes in regulation.

From Relationship Manager to Client Whisperer in Commercial Banking

The role of the relationship manager is changing. RMs are harnessing the power of data and advanced analytics to attract more new business and deliver more value to clients.

Persistence Pays Off: Insights from BCG’s Biennial Treasury Benchmarking Survey

The status quo is no longer sustainable. With bank profitability under pressure, treasurers must improve efficiency, optimize financial resource management, and fast-track digitization.

Payments and Transaction Banking

Five Strategies for Mobile-Payment Banking in Africa

By embracing mobile payments and related services, African banks can build their competitive advantage and take a leadership role in revitalizing their economies.

How Mobile Money Agents Can Expand Financial Inclusion

Entrepreneurs who offer banking via mobile devices could finally put financial services within reach for 1.7 billion adults around the globe.

Hot Topics

For Financial Institutions, Nature Is the Next Frontier

With nature-related risks compounding, financial institutions must create a comprehensive nature strategy now.

Managing Risk for the Next Wave of Digital Currencies

Better risk-mitigation strategies are here for digital-currency-related products and services. Use them to safeguard your investment and reputation in the ever-changing crypto landscape.

Why Rising Interest Rates Aren’t a Cure-All for Banks

This is no time for complacency. The improving interest rate environment may provide temporary relief, but banks need to use this cushion to fund their transformation.

It’s Time for Institutional Investors to Embrace the S in ESG

Institutional investors were late to realize the alpha potential of clean tech and other environmental investments. They should avoid making the same mistake with social impact.

Annual Flagship Reports

Global Asset Management 2022: From Tailwinds to Turbulence

Our 20th annual report on the global asset management industry looks back at a long period of growth—and explores the changes that lie ahead.

Global Payments 2021: All in for Growth

Innovation is opening significant opportunities, but emboldened competitors are tightening the time frame for pursuing them.

Global Risk 2021: Building a Stronger, Healthier Bank

Banks that fortify their core will emerge from the pandemic fitter and with the financial muscle to be a bulwark for customers and the broader community.

Global Retail Banking 2021: The Front-to-Back Digital Retail Bank

Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.