GCCs are evolving - but very few are truly mature. Discover what sets top-performing GCCs apart - and how AI is redefining the rules of the game.
BCG in India works with clients in a variety of industries, including industrial goods, consumer goods, health care, financial services, technology, and communications—in the public and private sector—and with both local organizations and multinational corporations. We work closely with the government and nonprofit organizations on issues ranging from policy formulation to supporting implementation for change, and on initiatives that focus on food security, education, and children’s rights. Our work in India requires us to collaborate closely with our clients.
Our office also offers functional expertise in corporate development, business strategy, marketing and sales, and operational and organizational change. We have developed insights into the many factors that determine success in the Indian business environment, but at the same time, the team draws on BCG's worldwide staff, its depth of consulting capabilities, and its expertise.
Global Business Services
Global Business Services (GBS), also knows as Global Capability Centers (GCC), is increasingly seen as a high-impact, strategic lever for global enterprises. With over 10,000 hubs and 6 million professionals worldwide, and Global Capability Center (GCC) spend projected to grow at ~10% globally and 14–16% in markets like India, GBS has emerged as a fast-growing operating model delivering value well beyond cost.
While GBS offers significant benefits, only less than 50% of Fortune 500 companies have adopted it at scale indicating untapped potential across sectors. As more organizations setup and scale their GBS operating models, they must also navigate disruptive shifts such as agentic AI, GenAI, evolving talent dynamics, and geopolitical risk. These forces are reshaping how GBS creates value, operates, and builds resilience. A long-term, coherent GBS strategy is critical to unlocking enterprise value.
Leveraging a global network of experts, BCG has supported clients across industries in setting up, transforming, and monetizing their GCCs.
Latest Publications
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June 4, 2025
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December 12, 2023
Explores the changing role of CIHs, key trends, growth drivers & pathways to unlock value.
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October 12, 2023
The report shares insights on the Global Engineering, Research & Development (ER&D) industry, including market sizes, key trends, and India’s potential.
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Past Events
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July 18, 2025
It brought together 200+ leaders for an action-packed day of insights, discussions, and live demos, exploring critical business themes like customer-centric innovation, digital marketing, e-commerce. We also partnered with leading hyperscalers and tech providers to set up experiential booths, showcasing cutting-edge AI and cloud solutions.
This year’s conference of industry stalwarts and global thought leaders will highlight some of the key emerging issues related to the banking industry.
Global Fintech Fest (GFF) is one of the largest global fintech conferences—jointly organized by the National Payments Corporation of India (NPCI), the Payments Council of India (PCI), and the Fintech Convergence Council (FCC). Boston Consulting Group (BCG) is the thought leadership partner for the conference.
Witness BCG’s thought leaders engaged in extensive discussions with global business leaders and government dignitaries to deliberate on the trends shaping the future of energy. They'll explore sustainable solutions and technological innovations essential for shaping a resilient, efficient, and future-ready global energy landscape.
BCG in the knowledge partner at InFinity 2.0, a thought leadership event from IFSCA focused on new-age global financial services. It features domestic, international leaders and industry experts with key subjects including financial technology industry, regulatory, sustainable and longevity finance, AI and FinTech.
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