Our Latest Thinking on Retail

To create value and spur growth, retail companies must digitize their operations and take a customer-centric approach to transformation. Explore BCG’s latest thought leadership on the retail industry today and plan your company's future.

MANAGING THROUGH COVID-19

ADVANCED ANALYTICS, AI, AND DIGITAL

THE FUTURE OF RETAIL

FASHION AND LUXURY

TRANSFORMATION, GROWTH & VALUE CREATORS

Featured Insights

The $2.5 Trillion Opportunity for Grocers That Are First to the Future

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Reigniting Retail Demand

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Fashion’s Big Reset

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A Recipe to Reduce Food Loss and Waste

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Managing Through COVID-19

The Playbook for a Smart Retail Reopening

To reopen safely and profitably, stores should take a holistic approach that includes a long-term strategy, a dedicated team, and a rollout plan that they can adapt quickly in response to initial outcomes.

Consumer Sentiment Snapshot Key Charts: June

Although the numbers of new cases in different countries—and in different states within the US—vary widely, consumers show striking similarity in their views of the pandemic and their plans for future activities.

Ensuring an Inclusive Recovery

A successful COVID-19 recovery should be inclusive, setting up a better future for all.

The New Reality for Chief Supply Chain Officers

As CSCOs shift into a second phase of their COVID-19 response, five key actions will help them prepare for recovery.

Shining a Light on Customer Demand During the COVID-19 Crisis

How a Lighthouse capability can help companies navigate the uncertainty.

Advanced Analytics, AI, and Digital

Rewiring Merchandising to Make the Most of Analytics

Many early-stage digitization efforts haven’t led to lasting gains. At a time of relentless financial pressure, retailers can supercharge their progress by zeroing in on five critical areas.

Scaling the Store of the Future

New technologies can lure consumers back to stores with experiences they can’t get online. Here’s how retailers can ensure a fast, effective rollout.

A New (Augmented) Reality for Brands and Retailers

The beauty industry is already using AR to give customers an immersive and wholly personalized experience. Other consumer categories need to get on board.

Using Digital Technologies to Replenish Store Shelves in the “New Reality”

Avoiding empty store shelves in the COVID-19 trade environment is the greatest challenge food retailers have faced in decades.

The Next Level of Personalization in Retail

Customers expect a personalized shopping experience. All retailers—even leaders—must advance their capabilities to deliver it.

COVID-19 and the New Leadership Agenda

The COVID-19 outbreak underscores the need to be resilient in the face of transformative global risk.

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The Future of Retail

Grocery Retail: Managing the COVID-19 Crisis

As consumer purchasing habits shift, retailers can use these six key measures to effectively manage their companies.

The New Face of Retail

BCG's Brad Loftus dispels some myths about consumer behavior and the role of technology in retail.

How US Retailers Can Master the Art of Tariff Management

The US−China trade deal leaves in place tariffs that add $31 billion in costs for US retailers. But there are ways to mitigate the hit.

See New Retail in Action

BCG’s Peter Burggraaff reflects on his time in East Asia immersed in the ecosystem of online and offline shopping experiences.

Chinese Consumers and the Digital Economy

China represents one of the biggest retail opportunities in the world. To seize it, companies must understand the digital and economic trends that are driving Chinese consumers.

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