IT leaders are planning to increase spending, if cautiously, on key strategic initiatives over the next year, according to our latest IT spending survey.
Technology Industry
Article
August 5, 2025
Should a company choose a comprehensive software solution from a single vendor or multiple software applications, each tailored for a specific function or use?
Article
May 2, 2025
In the face of recent tariff proposals and widespread economic uncertainty, IT leaders are prioritizing controlling costs—and doubling down on AI investments to help manage budgets and boost productivity.
Video
Becoming an AI-First Company
BCG’s Vlad Lukic gives a peek into the fascinating conversations that AI-focused companies are having around the business operating model and the tech architecture.
Report
August 8, 2024
The five primary factors impacting chip investment decisions, and actionable recommendations for governments seeking to grow their semiconductor industry.
Media Industry
Article
September 16, 2025
TV has lost ground to streaming and video platforms in Europe. To regain momentum, broadcasters must combine technology and partnerships with their deep knowledge of local markets.
Article
April 9, 2025
The creative industries are jewels in the UK's crown, driving economic growth, jobs and soft power. We outline steps to protect and strengthen their future.
Article
April 28, 2025
BCG’s 2025 survey reveals the compelling advantages of specialized GenAI and what professional services firms and information services providers should do to boost adoption.
Article
December 12, 2024
The days of double-digit growth are gone. Game publishers must embrace new monetization strategies and focus on markets—and demographics—that they haven’t fully tapped.
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Telecommunications Industry
Interview
October 3, 2025
Verizon Consumer CEO Sowmyanarayan Sampath shares how applied AI and culture-led transformation are setting new standards in customer experience
Video
The Possibilities for Agentic AI in Telecom Are Endless
But, says Databricks’ Nevash Pillay, her favorite use cases are the ones that impact the world in the best way—like helping in health care.
Video
How Telcos Can Win in AI and the Midmarket
BCG’s Maikel Wilms and Kyle Ruttan explore how AI, partnerships, and midmarket strategies can help telcos stay competitive in an evolving landscape.
Article
February 28, 2025
Diverse deal archetypes underscore the immense potential for innovation, efficiency, and growth in an industry struggling to create value.
Article
February 27, 2025
Telcos can realize big savings by moving their IMS to a cloud-native architecture on a public cloud—and take an important step toward a cloud-based network transformation.
Expert Interviews
Video
Long Live the Refurbished Phone
BCG’s Joseph Fitzgerald explains how telcos and retailers can drive growth in the expanding refurbished phone market and the sustainability benefits at stake.
Video
New Tools Help Users Build Better with AI
An all-in-one AI platform can reduce costs and complexity, allowing companies to innovate rather than just stay afloat, explains Clarifai’s Matthew Zeiler.
Video
Content Creation Is Key to Marketing Success
Companies should prioritize content creation to build trust and engage audiences before launching products, says BCG’s Neal Zuckerman.
Video
Harnessing the Power of GenAI in Customer Service
GenAI has the potential to help telcos save 70% of their customer service costs. BCG’s Ignacio Hafner discusses automation and augmentation—the two elements that will drive the most impact.
What’s Next for TMT
Interview
July 8, 2025
AI offers huge potential for telcos to systematically reduce expenses. But capturing that potential at scale requires a different mindset.
Article
July 25, 2025
The decline of any successful initiative is inevitable. Maintaining a growth path requires being open to different perspectives and forging new business models.
Video
January 24, 2025
Delivering on an Innovation Agenda
IBM’s Rob Thomas and BCG’s Sylvain Duranton discuss what’s needed to foster tech innovation and the developments that they are excited to see in 2025.
Video
September 14, 2023
What's Possible? GenAI and Information Technology
Generative AI can be a formidable tool for IT leaders. But the near-term opportunities depend on your organization's digital maturity, as Vlad Lukic explains.
Article
October 2, 2023
AR transforms experiences, boosts productivity, and speeds the completion of complicated tasks. But with so many uses, the key is knowing where to focus.
Article
January 18, 2023
Customer engagement in loyalty programs has been stagnant for years. Web3 supports offerings, like nonfungible tokens (NFTs), that get customers more engaged—and companies creating more revenue.
