An AI Wake-Up Call for Banks

In an interview with The AI Innovator , BCG’s Stiene Riemer warns that banks must embrace GenAI and agentic AI to avoid falling behind. AI is often treated as an add-on rather than being “fully integrated into a business strategy,” leaving banks at risk of losing clients to competitors and the technology itself. To succeed, she underscores that banks should prioritize strategic AI transformation over isolated pilot programs.