Digital Transformation

By taking a bionic approach, blending human and technical capabilities, companies can kick their digital transformation into gear—and keep the momentum going.

Digital transformation isn’t a new imperative for business leaders, but COVID-19 has made it more urgent, with companies looking to enhance their agility, speed, and data-driven decision making.

In a BCG survey of more than 5,000 managers and employees, over 80% said that digital was helping them get though the economic slowdown that the pandemic created.

Yet in most cases, digital transformation remains a work in progress—with a long way to go. More than a third of respondents felt that their organization lagged behind its competitors. Many companies have yet to apply digital technologies and ways of working at scale. Or to create a culture that embraces change, experimentation, and continual learning and improvement. Still other companies are planning end-to-end transformations but have yet to move beyond the drawing board.

So how can companies accelerate their digital transformation? The answer lies in creating a vision for the future and steadily building the capabilities—technological and human—that let you achieve it.

Drivers of a Successful Digital Transformation

Only about 30% of companies navigate a digital transformation successfully. And navigating it in the midst of uncertainty—the new reality—is especially difficult because new behaviors and expectations take shape and evolve at warp speed. Our approach is focused on building bionic companies: organizations that blend digital and human capabilities—and apply them to all aspects of their business.

It doesn’t happen in one fell swoop. Transformations succeed when they are incremental, cost-effective, and sustainable. That means focusing on outcomes: new products, improved processes, and other use cases that, one by one, let you build capabilities, business value, and buy-in for the transformation.


In this video series, BCG experts explain the six factors that can flip the odds of success in a digital transformation—and they show how your organization can address those factors effectively.


BCG’s Approach to Digital Transformation

We start by assessing where a company stands—and where it wants to go. We look at its people, technology, and data. At its culture, leadership, and governance. And at industry trends and disruptions. We help companies tie their digital transformation strategy to business outcomes and goals. In fact, according to Forrester Research’s Q4 2020 Wave report on digital business transformation services, BCG has a sharp focus on identifying and delivering measurable business outcomes.


A Digital Transformation Leader

BCG was named a leader in digital transformation services by Forrester Research. Find out why in The Forrester Wave™: Digital Business Transformation Services, Q4 2020 report.

Our Work in Digital Transformation Consulting

The Successful Transformation of Pfizer’s IT Organization

Among global pharma companies, Pfizer stands out for its low-cost and high-capability IT organization. A key to its success: deep integration between IT and the business. Senior vice president and chief information officer Jeff Keisling discusses this critical enabler—and how the company has built new capabilities while bringing down IT spending as a percentage of revenue.


Digital Transformation from the People Perspective

When French automaker Renault embarked on digital transformation it found that making the biggest leap—and reaping the biggest rewards—required a new approach to management, employees, and organization. Marie-Françoise Damesin, executive vice president for human resources for the Renault-Nissan-Mitsubishi Alliance, describes how the company builds digital skills, embraces a more collaborative management style, attracts new talent, and sparks a digital-supportive culture.


Explore More of Our Client Success Stories

Learn how BCG clients are utilizing our digital transformation services to build the bionic capabilities that spark innovation, growth, and resilience.

Meet BCG’s Digital Transformation Consultants

Learn More About Digital Transformation

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Service Delayed Is Service Denied

In an increasingly digital world, companies, especially service businesses, that transform themselves to compete in real time can gain an advantage over rivals.

The Evolving State of Digital Transformation

A recent survey reveals that businesses are accelerating their investment in digital technologies, despite the economic downturn, targeting digitally enabled goals to support their recovery.

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