Digital Maturity

What Is Digital Maturity?

Digital maturity is the measure of an organization’s ability to create value through digital. It is also a key predictor of success for companies launching a digital transformation.

Our Approach to Digital Maturity

To improve their digital maturity, companies must first assess their starting point.

BCG’s Digital Acceleration Index (DAI) is a powerful diagnostic tool that lets companies compare their digital performance with peers, the industry average, best-in-class digital leaders, and everyone in between with our digital maturity assessment survey. It also assesses their readiness to blend new technologies with human capabilities to power growth, innovation, efficiency, and resilience.

Companies leverage DAI in two ways:

1. At the beginning of a digital transformation, companies use DAI to benchmark their digital maturity in 42 categories, such as customer journeys, digital supply chain, and marketing personalization. This early benchmarking becomes exponentially more valuable over the course of a digital transformation as companies track digital growth to identify where they’re gaining traction and where they’re falling behind.
2. Companies also use DAI, in combination with deep-dive assessments, to benchmark their broad capabilities, such as new digital growth, go-to-market capabilities, and future-ready tech functions. By focusing on the capabilities that boost digital maturity, companies can improve competitive advantage along multiple performance indicators, such as time to market, cost efficiency, product quality, and customer satisfaction.

What Makes the Digital Acceleration Index Unique?

The DAI database includes digital maturity data from more than 11,500 companies. It delivers the data leaders need to define a unique and achievable digital ambition, develop an integrated digital strategy roadmap, and build a reliable foundation from which to launch their digital transformation.

The scope of DAI is unparalleled. BCG’s digital maturity framework has already been used by top-level executives and digital experts across all industries and geographies. In addition to companies, governments have used it to assess their entire economies in order to prioritize sector programs and develop digital centers of excellence.

BCG also offers a DAI app that lets companies instantly access data, track progress in real time, and visualize clear correlations between digital maturity and financial outcomes. The data is continuously refreshed, and more than 60% of the data points are younger than 12 months.