Balance: Thriving in the Age of AI

By Neetu ChitkaraVipin VTirtha ChatterjeePratik RanjanKaran BhardwajSiddhant BhagatAkash Garg, and Prisha Jain
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Artificial Intelligence is emerging as a defining economic supercycle, with the potential to surpass the economic growth brought by key historical inflection points such as the agricultural, industrial and digital revolutions. AI is already reshaping industries and has become a dominant global funding theme, with its share of global equity funding surging from 15% in 2023 to 79% in Q1’26, reaching ~$226 Bn.

Financial institutions enter the AI era from a position of strength, with 80% of bank equity, ex-China, now trading above book value. For India, the opportunity is particularly significant. With substantial headroom in credit penetration and productivity, AI can reduce cost-to-serve by 30-40%, improve productivity by 40-60%, and make 400M+ additional customers economically addressable, including underserved segments such as marginalized farmers and migrant workers.

Developed as the flagship report for Global Fintech Fest 2026, Balance: Thriving in the Age of AI explores this defining moment for global and Indian financial services. It examines how the ecosystem can move from AI’s potential to impact while striking the right Balance across growth and innovation, safety and ethos. The report covers four pivotal areas:

The global AI super-cycle and the need for “Balance”: Examines why AI could become a defining economic force of the coming decades and how financial institutions can capture its potential. An agentic bank of the future could unlock ~100 bps of RoA uplift, while expanding access to underserved customers.

10 imperatives for “Balance” to thrive in the age of AI: Sets out an actionable agenda spanning AI-native financial institutions, underserved segments, cyber resilience, AI governance, Board readiness, the Human + AI workforce and return on AI. It also outlines opportunities to build differentiated capabilities across the AI stack, including a >$100B annual opportunity in AI services, domain-specific models for India and the Global South, and the sovereign data and compute infrastructure required to enable them.

Voice of the industry: Brings together perspectives from founders, CXOs and other leaders across India’s BFSI and fintech ecosystem, highlighting rising AI ambition alongside the need for stronger data, infrastructure and execution readiness to scale impact.

Global fintech and AI trends: Tracks the evolving global and Indian fintech landscape alongside the AI ecosystem, including shifts in funding, emerging opportunities and the growing concentration of capital around foundation models and platforms.

Together, these four areas outline how financial institutions can navigate the AI decade, capturing new avenues for growth and inclusion while building the capabilities, safeguards and infrastructure required to translate potential into impact.