Artificial intelligence is transforming financial services yet again—this time, faster and more profoundly than ever before. From predictive to generative and now agentic AI, the technology is moving beyond analysis into autonomous action, reshaping how banks operate, compete, and create value. Drawn from the joint findings of BCG and Google Cloud, this publication explores how Indonesia’s financial institutions are unlocking AI’s potential to drive measurable impact—and what it takes to stay ahead as the value gap widens.
