BCG in the United States

To manage the explosion of complexity that comes with deploying agentic solutions, companies must retrofit existing architecture and governance to create a scalable AI backbone.

Using AI to reshape the access center can shift it from a cost center to a revenue engine.

Asset-heavy sectors have moved to the top of the rankings, propelled by AI, geopolitics, macroeconomic forces, and recalibrated investor expectations.

AI brings efficiencies, but overreliance can cause cognitive skills within organizations to erode. Leaders should act now to protect human capabilities.