Digital Transformation

By taking a bionic approach, blending human and technical capabilities, companies can kick their digital transformation into gear—and keep the momentum going.

Digital transformation isn’t a new imperative for business leaders, yet in many cases, companies have a long way to go. Many companies have yet to apply digital technologies and ways of working at scale. Or to create a culture that embraces change, experimentation, and continual learning and improvement. Still other companies are planning end-to-end transformations but have yet to move beyond the drawing board.

So how can companies drive their digital transformation? The answer lies in creating a vision for the future and steadily building the capabilities—technological and human—that let you achieve it.

How to Drive a Digital Transformation

Only about 30% of companies navigate a digital transformation successfully. And navigating it in the midst of uncertainty—the new reality—is especially difficult because new behaviors and expectations take shape and evolve at warp speed. Our approach is focused on building bionic companies: organizations that blend digital and human capabilities—and apply them to all aspects of their business.

It doesn’t happen in one fell swoop. Transformations succeed when they are incremental, cost-effective, and sustainable. That means focusing on outcomes: new products, improved processes, and other use cases that, one by one, let you build capabilities, business value, and buy-in for the transformation.


In this video series, BCG experts explain the six factors that can flip the odds of success in a digital transformation—and they show how your organization can address those factors effectively.


BCG’s Approach to Driving a Digital Transformation

We start by assessing where a company stands—and where it wants to go. We look at its people, technology, and data. At its culture, leadership, and governance. And at industry trends and disruptions. We help companies tie their digital transformation strategy to business outcomes and goals. In fact, according to Forrester Research’s Q4 2020 Wave report on digital business transformation services, BCG has a sharp focus on identifying and delivering measurable business outcomes.

Our Work in Digital Transformation Consulting

Reimagining IT to Rev Up Digital Transformation

In the face of massive industry changes, Nissan has transformed its IT function, becoming “Nissan Digital.” In this interview, Tony Thomas, the automaker’s CIO, describes how Nissan scaled its digital capabilities throughout the business, reshaped its application portfolio, and upskilled its IT team.

Sustaining Innovation in Animal Health: Zoetis's Digital Transformation

BCG supported Zoetis in implementing its data and digital platform across the continuum of care, a key enabler in the company’s data and analytics strategy.

Explore Our Insights on Digital Transformation

Meet BCG’s Digital Transformation Consultants

protected by reCaptcha

Tech + Us: Monthly insights for harnessing the full potential of AI and tech.