Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
Today’s banking customers expect smoother, more personalized online experiences, similar to those they receive from Amazon, Netflix, Uber, and Google. Most banks, however, struggle to meet these expectations due to complex processes, outdated technology, analogue governance and organizational structures, or a lack of a compelling digital proposition.
At BCG, we combined our deep expertise in banking, venture building, design, technology, and analytics into one offer, with one goal: to help companies create scalable digital banking propositions and distinct customer experiences—reliably and at speed.
InQbate by BCG is a digital banking platform and accelerator with all the fundamental building blocks you need to build a digital bank.
With its front-to-back and modular capabilities, InQbate by BCG enables baanks to:
Re-establish and Grow Your Market Position
Our customer-centric design expertise will help you deliver an end-to-end (E2E) experience centered around the customer journey . Our focus on personalized, human-centered UI and UX design will help improve both customer satisfaction and your net promoter score (NPS).
Tap Into New Demand Spaces
Uncover your customers’ unmet needs by offering modern, intuitive, and digital-first features. By solving their pain points better than your competitors, you can create new revenue streams and a compelling customer offer.
Create a Low-Cost Banking Model
Succeed in a lower-growth environment—and in the face of stricter compliance requirements—by using a modern microservices architecture and third-party API integrations built around a cloud-native, flexible core banking platform.
Selected Features of InQbate by BCG
Create digital journeys your customers will love. InQbate offers out-of-the-box, best-in-class digital journeys, underpinned by E2E back-office process orchestration; use cases that cover end-to-end journeys (onboarding, account management, loan application); and a tool to configure digital banking features.
Speed up and derisk the build and launch of your digital brand. BCG’s multidisciplinary digital banking teams of designers, engineers, consultants and data scientists bring their deep industry experience in technology and engineering, design, risk and underwriting, compliance, cybersecurity, and operations.
Drive deep personalization. Deliver personalized digital banking experiences tailored to your customers to bring them new insights on their finances, powered by modern, event-driven architecture and powerful data analytics.
Bring your legacy technology into the 21st century. To accelerate digitization and personalization, the InQbate by BCG accelerator is fully integrated with all of the fundamental blocks of tech architecture, using the very latest technologies.
Banks have a clear opportunity to drive significant growth and value by transforming their digital banking capabilities, but they need to move fast. Customers have high expectations for personalized, intuitivebanking experiences. The longer banks take to meet these expectations, the more out of date—and out of touch—their offerings will seem. The bar is only going to rise.
Winning in this complex and challenging environment requires a quick, reliable, modular solution. Contact us at inqbatebyBCG@bcg.com for more information on how to InQbate your digital bank.
Meet InQbate by BCG’s Digital Banking Platform Consulting Team
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