Managing Director & Senior Partner
Bharat Poddar is a core member of The Boston Consulting Group’s Financial Institutions, Insurance, Operations, and People and Organization practices.
Since joining BCG in 2003, Bharat has worked extensively across the banking, consumer goods, insurance, and industrial goods sectors. His client experience has covered a wide range of topics, including digitization, digital innovations, operational excellence, market-entry strategy, turnaround, strategic planning, customer segmentation, and organizational effectiveness.
Over the course of his career, Bharat has also led project management offices, developed numerous go-to-market strategies, identified and implemented cost-savings measures, and created pricing and customer service models.
Prior to joining BCG, Bharat was an entrepreneur and also worked in the automotive industry in India.
Touchpoint-centric engagement could unleash massive value for customers and businesses. Taking just a few key steps will help companies reap the rewards.
A new CX paradigm for driving business value could be the biggest growth opportunity to come along in decades.
Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
Consumers increasingly want all their needs met with a tap on their smartphone. They may vote with their feet if banks don’t deliver.
To reach scale, companies must transform their operating model.
Reconfiguring the company around journeys does more than improve the customer experience. It advances digital transformation and strengthens the capacity for ongoing change.
Fintechs and other rivals are putting on the squeeze, but retail banks still have options to preserve their customer relationships in the new payments landscape.
Although the digital crescendo in payments is under way, few clear leaders have emerged—and incumbents still have a good chance to become principals in the orchestra.
Banks that act decisively are in a prime position to be a core partner in corporate treasurers’ digital transformations.