Bharat Poddar
Managing Director & Senior Partner
New York
Bharat Poddar is a core member of The Boston Consulting Group’s Financial Institutions, Insurance, Operations, and People and Organization practices.
Since joining BCG in 2003, Bharat has worked extensively across the banking, consumer goods, insurance, and industrial goods sectors. His client experience has covered a wide range of topics, including digitization, digital innovations, operational excellence, market-entry strategy, turnaround, strategic planning, customer segmentation, and organizational effectiveness.
Over the course of his career, Bharat has also led project management offices, developed numerous go-to-market strategies, identified and implemented cost-savings measures, and created pricing and customer service models.
Prior to joining BCG, Bharat was an entrepreneur and also worked in the automotive industry in India.
Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
Starting and scaling these journey transformations, he says, requires the three key P’s: people, people, people.
Consumers increasingly want all their needs met with a tap on their smartphone. They may vote with their feet if banks don’t deliver.
To reach scale, companies must transform their operating model.
Reconfiguring the company around journeys does more than improve the customer experience. It advances digital transformation and strengthens the capacity for ongoing change.
Fintechs and other rivals are putting on the squeeze, but retail banks still have options to preserve their customer relationships in the new payments landscape.
Although the digital crescendo in payments is under way, few clear leaders have emerged—and incumbents still have a good chance to become principals in the orchestra.
Banks that act decisively are in a prime position to be a core partner in corporate treasurers’ digital transformations.
BCG’s 14th annual study of the payments business explores shifting industry dynamics and the steps that diverse types of institutions must take to succeed.
The banking industry continues to support India’s economic growth, but institutions must mitigate potential threats, identify new opportunities, and ensure that they are listening to what their customers are really telling them.
This report is published by The Boston Consulting Group, Federation of Indian Chambers of Commerce and Industry (FICCI) and Indian Banks' Association (IBA). Digital banking is expected to fundamentally change the way banking is done.
This report titled Consistency, Quality and Resilience: The Next Frontier for Productivity Excellence is the third in a series of annual publications by The Boston Consulting Group, Federation of Indian Chambers of Commerce and Industry (FICCI) and Indian Banks' Association (IBA) on the topic of productivity excellence in Indian banking.