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Bharat Poddar is a core member of The Boston Consulting Group’s Financial Institutions, Insurance, Operations, and People and Organization practices.

Since joining BCG in 2003, Bharat has worked extensively across the banking, consumer goods, insurance, and industrial goods sectors. His client experience has covered a wide range of topics, including digitization, digital innovations, operational excellence, market-entry strategy, turnaround, strategic planning, customer segmentation, and organizational effectiveness.

Over the course of his career, Bharat has also led project management offices, developed numerous go-to-market strategies, identified and implemented cost-savings measures, and created pricing and customer service models.

Prior to joining BCG, Bharat was an entrepreneur and also worked in the automotive industry in India.

AREAS OF EXPERTISE

EDUCATION

  • MBA, University of Michigan Business School
  • Foreign Trade Diploma, MVIRDC, Mumbai
  • BS, Industrial and Production engineering, SGSITS, Indore

HONORS AND AWARDS

  • Michigan core scholar – business economics

Publications and Videos

Touchpoints and the Revolution in Omnichannel | Rectangle

Touchpoints and the Revolution in Omnichannel

Touchpoint-centric engagement could unleash massive value for customers and businesses. Taking just a few key steps will help companies reap the rewards.
CEOs Need a Customer Experience Revolution—Not an Evolution - Rectangle

CEOs Need a Customer Experience Revolution—Not an Evolution

A new CX paradigm for driving business value could be the biggest growth opportunity to come along in decades.
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挑战迫在眉睫，零售银行全面转型正当时

零售银行必须围绕价值流走向数字化。大多数银行优先开展部分数字化举措，却没有在成本控制和风控上投入同等努力。如果不调整成本，银行数字化举措的变现就会举步维艰。本报告梳理了零售银行亟需着手开展的行动。
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Global Retail Banking 2021: The Front-to-Back Digital Retail Bank

Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
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For Banks, a Long Way to Excellence in Digital Sales

Consumers increasingly want all their needs met with a tap on their smartphone. They may vote with their feet if banks don’t deliver.
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Customer Journey Programs Are Hard to Get Right

To reach scale, companies must transform their operating model.
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Transform Customer Journeys at Scale—and Transform Your Business

Reconfiguring the company around journeys does more than improve the customer experience. It advances digital transformation and strengthens the capacity for ongoing change.
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How Banks Can Thrive as Digital Payments Grow

Fintechs and other rivals are putting on the squeeze, but retail banks still have options to preserve their customer relationships in the new payments landscape.
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Retail Payments: Mapping Your Digital Destiny

Although the digital crescendo in payments is under way, few clear leaders have emerged—and incumbents still have a good chance to become principals in the orchestra.
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Wholesale Transaction Banking: Leveraging “Fin” and “Tech”

Banks that act decisively are in a prime position to be a core partner in corporate treasurers’ digital transformations.
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Global Payments 2016: Competing in Open Seas

BCG’s 14th annual study of the payments business explores shifting industry dynamics and the steps that diverse types of institutions must take to succeed.
Deep Expertise, Broad Experience