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Transforming Banks to Meet Today's Customer Needs

Customers today expect a simple, intuitive, and low-cost experience. BCG's Christophe Duthoit discusses the key attributes of financial institutions that have successfully engineered their customer journeys.

Christophe Duthoit is global leader of The Boston Consulting Group’s Digital Banking Initiative. He serves on the global management teams of the firm’s Financial Institutions, Technology Advantage, and Operations practices. He also leads BCG's global work in Technology Advantage and Operations.

Christophe has worked with global banks in North America and Europe, helping them with technology and operations strategy and large-scale transformations. He has authored multiple publications and is regularly invited to give speeches at industry conferences. He has also taught courses at Mines Paris Tech and sits on several boards.

Before joining BCG’s Paris office in 1994, he worked with Andersen Consulting (now Accenture).

Areas of Expertise

  • Leads BCG's global work in Technology Advantage and Operations in financial institutions
  • Leads BCG's global work in digital banking
  • Enterprise transformation
  • Mergers, acquisitions, and postmerger integration in technology


  • PhD, mechanical engineering, University of California, Santa Barbara
  • MSc, civil engineering, University of California, Berkeley
  • Ingénieur, École Spéciale des Travaux Publics, du Bâtiment et de l'Industrie

Honors and Awards

  • Confrérie des Chevaliers du Tastevin, 1990
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