Die führenden Versicherer des digitalen Zeitalters ersetzen den Menschen nicht, sie ergänzen ihn – und versuchen durch eine Verknüpfung von Technologie, Mensch und Prozessen optimale Ergebnisse zu erzielen.
In today’s insurance industry, the ingredients for success aren’t a secret. Digital innovation in insurance, analytics and artificial intelligence, and a deep understanding of the customer are no longer optional. Yet few insurance companies have been able to master the recipe.
Customers expect insurers to respond faster, better, and in more personalized ways. Meeting those expectations means becoming what we call a bionic insurer: an insurance company that combines human and technological capabilities to spark efficiency, innovation, customer satisfaction, and growth.
Bionic insurers go beyond simply digitizing their operations to tap the full power of artificial and human intelligence.
The Augmented Insurance Agent
Augmented agents improve customer interactions, can increase customer satisfaction by up to 30 percentage points, and can increase efficiency by up to 5%.
AI-Driven Automation for Insurers
Insurers can benefit from efficiency gains of 30% to 50% with these three steps.
Lessons from Leading Asian Insurers
What sets leading Asian insurance apart from the rest of the world? Their ambition.
Bionic insurers can offer dynamic mass personalization—providing the right experience, to the right customer, at the right moment, through the right channel.