Insurance is a complex, regulated business built around data, IT, and people. BCG’s Chris Freese argues that, by unlocking the potential of all three, generative AI promises a transformation that has eluded the sector for years.
Six steps can help insurers build a robust balance of technology and human enablers to ensure short-, medium-, and long-term success.
In the coming years, insurance workforces will undergo the biggest talent shifts in their histories. How can insurers best attract digital talent while moving to a bionic model?
Companies that embrace AI at scale, expand their digital platforms, and optimize their distribution economics will emerge from the COVID-19 crisis stronger.
BCG’s annual insurance value creators report explores the distinctive drivers of sustained value creation in each sector of the global insurance industry, and the winners who have overcome insurance industry challenges.
US P&C insurers have performed well compared to their international counterparts. However, outperformance in the current macroeconomic environment demands a laser focus on profitable growth.
Reinsurers’ average annual total shareholder return has generally exceeded that of primary insurers over ten- and five-year horizons.
Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net zero within their own business and across their spheres of influence.
Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.
They remain a critical source of information and guidance, a survey shows—even with the pandemic having pushed many activities online.
After a steep decline in funding in 2022, insurtechs are transitioning from a growth-oriented mindset to one focused on conserving cash and achieving profitability.
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.
Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.
