Profitable growth generates superior shareholder returns. US P&C insurers have outperformed many other industries. Whether they can build on this record is an open question.
BCG’s global insurance industry value creators reports share insights and analysis from insurance leaders who have overcome industry challenges. Learn more.
Reinsurers have delivered impressive shareholder returns. But an uncertain future looms.
The global insurance industry has had a tough time since the onset of the pandemic, but averages do not tell the full story.
With GenAI, insurers can enhance specialized processes, make better-informed decisions, and streamline finance operations—while also building a foundation for innovation within the finance function.
Many insurers are strategically positioned to benefit from blockchain and metaverse technologies, with health and property and casualty businesses leading the way.
Insurance is a complex, regulated business built around data, IT, and people. Chris Freese argues that, by unlocking the potential of all three, generative AI promises a transformation that has eluded the sector for years.
Banks that use AI to hyperpersonalize their sales models and embed them in the customer journey can dramatically improve their insurance sales.
Reinsurers with the most stable year-over-year performance have consistently delivered the most value to shareholders during the past decade.
With the life insurance penetration rate at 51%, the industry is developing an integrated ecosystem grounded in KPIs to boost productivity, increase sales, and promote growth.
Companies embarking on a core transformation need to recognize that this journey involves both IT and the business—and it’s become a competitive necessity.
Insurers are unlikely to grow rapidly if they don’t think out of the box. They must tackle three challenges to survive and seize three opportunities to thrive.
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Digitally enabled insurance distribution offers substantial benefits for customers, agents, and brokers, but only if insurers integrate it into their business in a customer-centric way.
BCG on Insurance
Will AI in insurance reshape the industry? Where are the growth opportunities for insurers? Connect with us on LinkedIn to read our latest insights and share your ideas.
Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.
Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.
