Value Creators in Insurance

BCG’s annual insurance value creators report explores the distinctive drivers of sustained value creation in each sector of the global insurance industry, and the winners who have overcome insurance industry challenges.

The 2023 Insurance Value Creators Report: Can Reinsurers Maintain Their Momentum?

Reinsurers have delivered impressive shareholder returns. But an uncertain future looms.

The 2023 Insurance Value Creators Report: Where Did Companies Outperform and Why?

The global insurance industry has had a tough time since the onset of the pandemic, but averages do not tell the full story.

The 2023 Insurance Value Creators Report: For US Property and Casualty, Okay Isn’t Good Enough

Future underwriting excellence will hinge on the ability to adapt to significant macro-environmental changes and embrace advances in digital capabilities and AI.

AI in Insurance

What’s Possible? GenAI and Insurance

Insurance is a complex, regulated business built around data, IT, and people. BCG’s Chris Freese argues that, by unlocking the potential of all three, generative AI promises a transformation that has eluded the sector for years.

Leading Insurers Are Having a Generative AI Moment

Christopher Freese, the managing director and senior partner of BCG’s Insurance practice, discusses how GenAI could transform the industry.

Smart Insurers Are Using AI to Power Distribution. Are You?

There is still time to be among the first insurers to seize this substantial competitive advantage—but the opportunity for first-mover advantage is narrowing.

Ignoring AI Is Risky Business for Insurance CEOs

The technology is breaking down the industry's historically high barriers to entry. Building AI-ready organizations has to be at the top of the executive agenda.

CEO Agenda

How Insurers Can Innovate in Response to Extreme Weather Events

How can insurers balance the need to preserve capital to pay policyholders with demand for coverage?

A CEO’s Take on Reimagining Insurance for Customers

Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.

Six Steps for Scaling AI-Powered Bancassurance

Banks that use AI to hyperpersonalize their sales models and embed them in the customer journey can dramatically improve their insurance sales.

IFRS 17 Calls for a New Take on Data and Technology

Insurance executives need to be technically equipped in order to apply insights derived from the new accounting principles.

Customer Journeys at Scale

Customer Journeys at Scale—An Overview

True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.

Winning the Digital Future of Insurance Distribution

Digitally enabled insurance distribution offers substantial benefits for customers, agents, and brokers, but only if insurers integrate it into their business in a customer-centric way.

Expert Interviews

The Net-Zero Insurer

Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.

Digital Underinvestment Hurts Insurers

Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.