Embracing the Human Side of the Bionic Insurer
Six steps can help insurers build a robust balance of technology and human enablers to ensure short-, medium-, and long-term success.
Six steps can help insurers build a robust balance of technology and human enablers to ensure short-, medium-, and long-term success.
In the coming years, insurance workforces will undergo the biggest talent shifts in their histories. How can insurers best attract digital talent while moving to a bionic model?
Companies that embrace AI at scale, expand their digital platforms, and optimize their distribution economics will emerge from the COVID-19 crisis stronger.
Generali Germany CEO, Giovanni Liverani, explains how he transformed his company to build the foundations for becoming a ‘lifetime partner’ for Generali’s customers.
They remain a critical source of information and guidance, a survey shows—even with the pandemic having pushed many activities online.
2020 saw a rush to digitization throughout the industry. For insurtechs, a record amount of equity funding followed.
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Reconfiguring the company around journeys does more than improve the customer experience. It advances digital transformation and strengthens the capacity for ongoing change.
BCG's Christopher Freese explains the nuances of embedded insurance. The digital world is disrupting previous insurance relationships to offer big changes through ever-increasing convenience.
Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.