Value Creators in Insurance
BCG’s global insurance industry value creators reports share insights and analysis from insurance leaders who have overcome industry challenges. Learn more.
BCG’s global insurance industry value creators reports share insights and analysis from insurance leaders who have overcome industry challenges. Learn more.
Reinsurers have delivered impressive shareholder returns. But an uncertain future looms.
The global insurance industry has had a tough time since the onset of the pandemic, but averages do not tell the full story.
Future underwriting excellence will hinge on the ability to adapt to significant macro-environmental changes and embrace advances in digital capabilities and AI.
With GenAI, insurers can enhance specialized processes, make better-informed decisions, and streamline finance operations—while also building a foundation for innovation within the finance function.
Many insurers are strategically positioned to benefit from blockchain and metaverse technologies, with health and property and casualty businesses leading the way.
Insurance is a complex, regulated business built around data, IT, and people. Chris Freese argues that, by unlocking the potential of all three, generative AI promises a transformation that has eluded the sector for years.
Banks that use AI to hyperpersonalize their sales models and embed them in the customer journey can dramatically improve their insurance sales.
By bundling insurance with products and services, non-insurance companies will sooner or later control over a third of the property and casualty insurance business. The emergent world of embedded insurance will radically disrupt traditional insurers, so they had better rethink their strategies. Here’s how they can get started.
Radical weather is fast becoming an existential crisis for property owners and their insurers.
Insurers are uniquely positioned to help address a growing set of societal challenges for their customers—a rare opportunity for firms to do well by doing good.
A comprehensive survey reveals three shifts: customers are becoming relatively risk averse, omnichannel journeys are increasingly the norm, and innovative products and channels are growing in popularity.
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Digitally enabled insurance distribution offers substantial benefits for customers, agents, and brokers, but only if insurers integrate it into their business in a customer-centric way.
BCG on Insurance
Will AI in insurance reshape the industry? Where are the growth opportunities for insurers? Connect with us on LinkedIn to read our latest insights and share your ideas.
Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.
Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.