Digitization is increasingly shaping consumers' buying behaviors—and companies will need new strategies for winning in this changed landscape.

Aparna Bharadwaj joined Boston Consulting Group in 2009. She leads the firm’s Center for Customer Insight across emerging markets, and the Marketing, Sales & Pricing practice in Southeast Asia. She is also a core member of BCG’s Public Sector and Consumer practices.

Aparna has 16 years of experience in Marketing and Sales across various consumer industries. In consumer goods, Aparna has worked with local and multinational companies in Southeast Asia on a wide range of operational, sales, and marketing topics. Specifically, she has expertise in growth strategy, customer analytics, route to market, sales and distribution excellence, operational excellence, and portfolio analysis.

Aparna also has extensive experience working on the topic of economic development, particularly productivity and future skills in Singapore and Malaysia. She has worked with many public sector clients, including ministries and government agencies.

Prior to joining the firm, Aparna held several leadership roles at Coca-Cola, including brand management and trade marketing.

AREAS OF EXPERTISE

EDUCATION

  • MBA, Harvard Business School
  • Bachelor of Engineering, Delhi University

Publications and Videos

Edition 4: How Emerging Market Consumers Are Living with the Pandemic

The Surprising Resilience of Emerging-Market Consumers

Although anxiety over health and finances is high, attitudes remain surprisingly resilient. And some behavioral changes—including greater use of digital commerce and tools—are sticking.
Understanding the Global Price-Sensitive Consumer

Understanding the Global Price-Sensitive Consumer

For brands hoping to lure value-conscious consumers, pricing is crucial. But a BCG survey shows that offering the lowest price isn’t always the winning move.
How the Pandemic Did—and Didn’t—Change Indian Consumers

How the Pandemic Did—and Didn’t—Change Indian Consumers

Surging demand for online fitness classes and do-it-yourself hair styling proved fleeting. But other behavioral shifts—such as increased use of digital and of healthier products—are enduring.
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Building Resilience – COVID-19 Impact and Responses in Urban Areas – Case of Southeast Asia

As the COVID-19 pandemic continues to evolve rapidly, the Japanese International Cooperation Agency and BCG conducted a comprehensive study to understand how the pandemic impacted Southeast Asia along various dimensions.

February 2021 Town Hall

Demystifying Global Consumer Choice

Demystifying Global Consumer Choice

A nuanced understanding of what really drives buying decisions in the post-COVID-19 world is crucial to maximizing share in a target market.
Edition 3: Who Is the Emerging-Market Consumer in the Postpandemic Era

Edition 3: Who Is the Emerging-Market Consumer in the Postpandemic Era?

Six months since our initial consumer sentiment survey, behavioral patterns are starting to take shape.
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COVID-19 Consumer Sentiment Snapshot #12: The Pace Car

China has been managing the coronavirus much longer than the rest of the world. What do its consumers’ plans and behaviors reveal about the post-pandemic future?
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Edition 2: COVID-19 and the Emerging-Market Consumer—The Power of Resilience

Several trends we identified a month ago have endured, while important and potentially lasting shifts in consumer thinking and behavior are also becoming apparent.
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Southeast Asian Consumers Are Driving a Digital Payment Revolution

E-wallet use is soaring in one of the world’s great growth zones. As competition intensifies, the stakes for both banks and new digital finance entrants are huge.
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COVID-19 Consumer Sentiment Snapshot: Special Feature—Asia-Pacific

Australia, Japan, and India entered lockdown at different times and under very different circumstances. Here’s how consumers in these countries—and elsewhere—assess their prospects.
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Edition 1: COVID-19 and the Emerging-Market Consumer—Five Trends to Watch

Consumers in emerging markets are both fearful and guardedly optimistic. This yin-and-yang tension is shaped by the character of these vibrant but complex markets.
Tiefgreifende Expertise, umfassende Erfahrung