Managing Director & Senior Partner
Andrew Toma is a leader of the People & Organization practice and a member of the Financial Institutions practice at The Boston Consulting Group.
Since joining BCG in 2001, Andrew has advised on more than 50 major reorganization efforts, including large-scale enterprise organization redesigns, transforming corporate functions and building shared-service organizations. He has acquired deep expertise in payments in his work with financial clients.
Through his organization work, Andrew has helped develop BCG’s methodologies to support organization redesign projects, including OrgBuilder, a proprietary tool to manage data-intensive efforts.
Before joining BCG, Andrew worked as an investment-banking analyst at Salomon Smith Barney.
Leaders at federal, state, and local levels can overcome government’s unique obstacles and reap the benefits of achieving their shared-services objectives.
Organizations can improve their agility and efficiency by making it clear which stakeholders own, veto, influence, and support crucial decisions.
Excellent functional level strategies can yield cost savings, offer greater customer satisfaction, provide a more responsive platform for driving transformation—and sharpen your company’s competitive edge.
Deploying digital at scale requires establishing global process owners, centers of excellence, and a customer- and business-centric culture.
A platform approach to O2C optimization can turn an administrative process into a business driver.
Technology moves too fast for a traditional IT transformation. With agile, companies can begin seeing results in months.
BCG’s proprietary OrgBuilder tool lets companies rapidly achieve design and talent objectives by mobilizing and synchronizing the actions of thousands of individuals throughout the enterprise.
Investments in new technology yield results only for companies that reassess, rethink, and restructure the way they work.
Technology is more than just a way to cut costs. It helps support functions deliver better internal customer service and enables business units to “work smarter.”
Platforms are the new shared services, allowing companies to focus on user centricity and reimagine tradeoffs between scale and customization, and the time is now to start building them.
With digital technologies and BCG’s three-point approach, professional services firms can realize cost savings of 30% to 40%—and rev their commercial engines.