Telecommunications Industry

By embracing AI, agile, and bold new approaches, telecommunications companies can reinvent the customer experience and reinvigorate their business—while keeping costs in check.

For many telcos, the transformation in the world around them is happening faster than the transformation within. Tower companies—not telcos—are leading the way in shareholder returns. Digital giants—agile and global— are launching innovative services quickly and widely. New technologies, like software-defined networking and virtualization, are adding more vendors, more options, and more uncertainty to decisions on infrastructure investment. As the telecommunications industry undergoes major shifts, telcos must shift, too.

How best to do that? And how to do that in an environment where mobile traffic is burgeoning, revenue growth is tepid, and customer expectations are rapidly changing? An environment where 5G and fiber are high-priority but high-cost investments? And pressure is mounting to foster digital inclusion—access for all to better networks—as well as sustainability?

The answer doesn’t lie in outdated business or operating models but in bolder ideas, strategies, and execution. This means applying transformative enablers such as artificial intelligence and agile ways of working, embracing end-to-end digitization, and taking new—even daring—approaches to network excellence.

BCG’s Approach to Telecommunications Consulting

BCG helps telcos transform their business—and the services and experiences they provide—by focusing on eight imperatives.

To help telecommunications companies achieve these goals, we combine deep knowledge of the telecommunications industry with expertise in cutting-edge technologies and methodologies.

AI at Scale in Telco

Agile at Scale in Telco

Digital End-to-End Transformation

Center for Telco Networks

BCG’s Impact in the Telecommunications Industry

Our telecommunications consultants have partnered with operators across the globe to bring new technologies, new experiences, and new possibilities to telco customers. Examples include:

Meet Our Telecommunications Consulting Experts


Ensuring Digital Transformation Success

Patrick Forth, a managing director and senior partner, explains how you can successfully transform your organization.


How Mobile Operators Can Profitably Deploy 5G Technology

To capture 5G's full benefits, operators must key their capex investments to how customers will actually use the network.

Learn More About the New Landscape for Telecommunications Companies


Unlocking and Building Value in Telecom

Operators have struggled to break free from the familiar constraints of regulation, legacy, and often-unfavorable competitive dynamics. Rather than bleed outdated business models dry, the future demands that they be bolder in strategy and execution.