Our Latest Thinking on Operations

Improving operations has never been easy, and the rise of digital has ushered in new challenges and opportunities. Capitalizing on big data, machine learning, and AI to boost efficiency is essential, but it requires new skill sets and a cultural overhaul. Explore BCG’s latest thought leadership on digital operations and more.

Featured Insights

Catalysing Change through Corporate Social Responsibility

This report was released by The Nasscom Foundation in association with The Boston Consulting Group. The report showcases the evolving nature of CSR activities inside technology services companies and vision of the industry leaders on various CSR aspects.

India in Globalized Services: Innovating@Scale

NASSCOM and BCG have put in concerted efforts for over a year, to bring this unique study that captures the rapid shift in global customer expectations and the journey of the Indian industry in successfully delivering transformative impact. It also seeks to establish a common framework for assessment of value.

Supply Chain Management

How to Fix Broken Supply Chains

In the face of disruptions, from natural disasters to pandemics, how do we make sure supply chains can keep up? Dustin Burke, BCG managing director and partner, offers a combination of solutions to help create a more resilient, efficient tomorrow.

Digital Supply Chain Transformation

BCG's Pepe Rodriguez on our approach to digital supply chain transformations and the four aspects that we like to consider.

Procurement

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The Changing Role of the Procurement Organization

For procurement organizations, today's uncertainty has made risk mitigation and cost reduction tougher than ever. Learning lessons from the pandemic will be key to survival and sustainable competitive advantage. See below for the critical steps that teams can take to overcome current shocks and withstand futures ones.

Green Public Procurement: Catalyzing the Net-Zero Economy

Public procurement accounts for 15% of global greenhouse gas emissions annually. Because governments can create demand for clean energy technologies, they can have a direct impact on reducing the world’s carbon footprint.

Jumpstart digital procurement book cover

Jumpstart to Digital Procurement: Pushing the Value Envelope in a New Age

By Wolfgang Schnellbächer and Daniel Weise

To realize all the benefits of digital procurement—especially those most valuable in the postpandemic world—companies need a revolutionary approach.

Download an excerpt from the book Order on Amazon

Lean and Manufacturing

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The Zero-Based Factory

To enhance competitiveness, companies must take a clean-sheet approach to deciding what, where, and how to manufacture.

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The Green Factory of the Future

Manufacturers can implement win-win actions in their production and logistics operations that benefit the environment and create financial value.

Digital Operations

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Organizing for Digital Operations at Scale

It’s not enough to establish the right organizational structure. Companies must also attract and retain digital talent and overcome the limitations of legacy IT systems.

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The How-To Guide to Digital Operations

Digitizing manufacturing operations is imperative—yet immensely difficult. Companies that have tried have seen mixed results. We’ve identified factors that separate leaders from laggards.

How Ford Organized for Digital Operations at Scale

Digitization—when done right and at scale—yields impressive results. Discover how manufacturing companies can learn from Ford’s success as Mike Mikula, Ford’s global chief engineer, shares insights with BCG’s Jonathan Van Wyck.

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BCG’s Latest Operations Insights

Operations touches all aspects of the product journey, an increasingly interdependent and globalized process. Follow BCG on Operations on LinkedIn for a collection of insights and news from BCG’s Operations practice.

Service & Support

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The Service Factory of the Future

Giant call centers, commodity offerings, and rigid scripts for dealing with customers will give way to agile, AI-enabled organizations that combine hyperpersonalization with ultraindustrialization.

Capital Project Management

Think Big

Behind Think Big is transparency and collaboration. That's how BCG conceives a successful large capital project. Let’s think big to make big things happen.

Secrets Behind Successful Large Capex Projects

To keep projects on track, managers must excel on multiple fronts–including fostering transparency into project challenges, encouraging collaboration among all stakeholders, and candidly assessing project risks.

Operational Excellence

Net-Zero Trucks

Net-Zero Trucks? Yes, It’s Possible.

The trucks used in industries like mining and agriculture burn diesel and emit a lot of CO2. Fortunately, replacement solutions exist—if companies understand the costs and benefits.

The Soft Side of Operational Transformation

Half the battle in transformations is overcoming mental roadblocks to change in the organization. Here’s what leaders can learn from behavioral science to improve the odds of success.

The Corporate Center of the Future

The growth of automation, digitalization, and virtual collaboration is putting pressure on companies to reimagine the way their corporate centers operate.

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